At DHL Group, people mean the world to us. That’s why our goal has always been to attract and retain the best talent worldwide. We provide challenges and opportunities for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value-added services, and lead logistics provider services for our customers – helping them deliver better results every day.
Are you an experienced planner (dispatch coordinator) who is passionate and understands operations in the transport industry and is committed to driving the business goals and objectives to meet the customers’ expectations at the right time? Are you committed and passionate about teamwork, compliance, and ethical practices? We are looking for an individual with intermediate-level experience as a planner (dispatch coordinator).
As a planner (dispatch coordinator) within our logistics business, your primary responsibility is to coordinate and optimize the movement of goods through efficient route planning and effective communication with drivers. Your role is crucial in ensuring on-time deliveries, minimizing transportation costs, and maintaining a smooth flow of operations.
About The Role Key Duties And Responsibilities
- Efficiently plan transportation routes to maximize delivery efficiency, considering factors such as distance, traffic, and time constraints.
- Optimize routes to minimize fuel consumption, reduce transit times, and enhance overall cost-effectiveness.
- Communicate with drivers to provide detailed instructions regarding routes, schedules, and any special delivery requirements.
- Monitor driver progress and address any unforeseen challenges or deviations from the plan promptly.
- Utilize transportation management systems (TMS) and tracking tools to monitor the real-time status of shipments and vehicles.
- Respond swiftly to disruptions, traffic incidents, or other issues affecting the transportation schedule.
- Act as a central point of contact for drivers, internal teams, and external stakeholders.
- Be actively involved in and support change initiatives.
- Facilitate effective communication to ensure everyone is informed about changes, delays, or other relevant updates.
- Generate regular reports on key performance indicators (KPIs) related to transportation efficiency.
- Maintain accurate records of transportation activities, including delivery times, delays, and any incidents.
- Identify and address issues related to transportation, such as delays, vehicle breakdowns, or unexpected changes in delivery requirements.
- Collaborate with drivers and relevant teams to implement effective problem-solving strategies.
- Work within operating areas as determined by management and the needs of the business.
- Carry out duties following standard operating procedures and safe working practices.
- Relevant University degree or Diploma in Logistics.
- Educated to High School as a standard.
- 3+ years’ Experience in Warehouse Operations.
- Familiarity with transportation management systems (TMS) and route optimization software.L84.
- Microsoft Office proficiency.
- Excellent communication skills (verbal and written).
- Well-organized individuals and results oriented.
What We Offer
- Extensive learning and development opportunities.
- Comprehensive health insurance cover – Inpatient / Outpatient / Dental / Optical.
Tools for the assigned tasks and results delivery.
