Company Profile
Tradewinds Logistics Limited is a Clearing and forwarding company specializing in transit and local cargo
clearing, forwarding and transportation from source to destination. Whether you choose airfreight or ocean
freight, our custom-tailored logistics solutions will give your business the edge it needs in the increasingly
competitive global market. When choosing a logistics company, go with one whose expertise and
knowledge has surpassed in the field. Go with Tradewinds Logistics Limited! We have come a long way in
establishing ourselves as a highly professional freight forwarding and clearing institution with specialization
in the most challenging requirements in the industry.
Job objective
The Bookings & Customer Relations Senior Officer (PER Exports) is responsible for managing customer
interactions, processing bookings, and providing comprehensive support to ensure customer satisfaction
and retention. The role involves coordinating with the various departments to ensure smooth logistics
operations, addressing customer inquiries and issues, and maintaining accurate records for bookings and
related transactions.
Your tasks and responsibilities:
• Regularly make online bookings for carriers based on customer needs, both short-term and long-
term.
• Prepare and share weekly booking sheets (with AWBs) 2-3 days before shipping dates.
• Update and distribute final daily booking sheets, highlighting any changes for the operations team.
• Process, confirm, and coordinate daily/weekly bookings from customers.
• Communicate with carriers to secure space and inform all parties of any changes promptly.
• Work closely with operations teams to ensure smooth execution of daily plans.
• Coordinate with documentation teams to prepare accurate shipment documents and pre-alerts.
• Send requested rates to customers, follow up, and convert them into business opportunities.
• Oversee shipment movements from origin to destination and provide regular updates to ensure
customer satisfaction.
• Inform airlines of claims, provide relevant documents, and follow up according to standard
procedures.
• Manage and reconcile waybill stock to maintain accuracy.
• Collaborate with various teams to meet all customer operational requirements.
• Create bookings using the CONSOL module and import flights from global schedules.
• Manage specific shipments by updating agents and shipment types.
• Manually update flight arrival times for unsynchronized systems.
• Ensure timely invoicing and auto-rating for all shipments
our profile:
• Diploma in a business-related field.
• CW1 (Cargo Wise), IATA Air Cargo, and customer service/air cargo qualifications.
• At least 2 years of experience with good understanding of airline systems.
• Proficient in MS Office and computer skills.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask, prioritize, and work under pressure in a team.
We offer
Tradewinds has great ambitions. Innovation, technology, and quality are high priorities. This results in a
challenging working environment in which you can develop yourself. Tradewinds offers plenty of room for
personal growth and development. We have an informal and easily accessible working environment in
which cooperation is very important.
The position comes with a competitive salary as well as other benefits.
Your application
Please visit our website to apply for this job.
Deadline for Applications –20th January 2025
