Job Title: Operations Support Officer
EMPLOYER: Kenya Teachers SACCO Association (KETSA)
Department: Operations
Reports to: Manager
COMPANY PROFILE:
KETSA is a registered association under Cap 108 of the laws of Kenya as Kenya Teachers SACCO
Association and brings together all the teacher based Saccos in the country. Its main objective is
advocating for the issues affecting teachers Saccos in their business. The association is expanding and
is seeking to recruit an Operations Support Officer.
JOB PURPOSE
The Operation Support role forms part of the Operations Team with clearly cut out technical support
functions to both clients and internal needs.
This role is charged with supporting daily operations and continuous service improvement.
The Operation Support Officer will be expected to apply professional principles, practices and
techniques to ensure all work is conducted in an efficient and effective manner.
ACADEMIC QUALIFICATIONS
• Must have attained a minimum grade of C + in the O levels.
• A bachelor’s degree or Diploma in information technology, Telecommunications, Informatics,
Computer Science, or any other related field from a recognized institution
• At least 3 years’ experience in Systems support or Software applications development.
• Good understanding of programming languages such as Java, PHP, Python and Linux
operating systems.
• Proficiency in any of the relational database management systems such as PostgreSQL, Oracle,
MS SQL Server.
ATTRIBUTES/ SKILLS
1. Excellent communication skills & customer engagement skills and ability to prioritize tasks.
2. Ability to work under pressure
3. Programming skills
4. Creativity and innovation and ability to address complex customer needs
5. Analytical Skills
6. Problem solving skills
7. Working knowledge of software development best practices
8. Working knowledge of software applications security
9. Attention to detail
KEY DUTIES AND RESPONSIBILITIES
• Provide Systems support of the financial service platform
• Manage user accounts and access onto the platform
• Monitor system and service performance against customers’ & Partner SLAs or any other
internal uptime requirements
• Create and maintain product catalogs for all financial service products managed on platform
• Establish and operate systems support function to support issues, incidents and other requests
for service related to the financial service platform
• Manage an incident log, capture details of bugs / defects and assess impact before forwarding
to service provider for resolution
• Create and maintain documentation related to administration and use of the system, including
training material
• Acting as systems trainer for new users
• Become the central source of knowledge for how the system functions and best practice
• Support internal/ external stakeholders in requirements gathering and refinement for escalation
to the KETSA’s technology arm (service provider)
• Provide reporting to stakeholders based on data managed in the financial service platform with
emphasis on graphical presentations and dash boarding.
• Any other duties as may be assigned by the authorities.
HOW TO APPLY
Candidates who meet the minimum requirements are invited to send the following documents to
[email protected].
Use “OPERATIONS SUPPORT OFFICER JOB APPLICATION” as the email subject
1. Detailed CV including 3 referees
2. Cover Letter (Kindly indicate your expected Gross Salary).
3. Certificate of good conduct less than 12 months
4. ID Copy or Passport
5. Copies of academic/professional certificates and other testimonials
Application deadline is 26th August, 2024 at 5.00pm.
Note:
▪ Only shortlisted candidates will be contacted for interviews.
▪ Shortlisted candidates will be required to provide original certificates, testimonials and any
other supportive documents.
▪ Kenya Teachers Sacco Association does not charge any fee at any stage of the recruitment
process.
▪ Canvassing will lead to automatic disqualification of the candidates.
▪ Successful candidate should be ready to report immediately.
