Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding Kenya has an opening for an Operations Lead – Perishables where you will manage, control and develop the Air Freight (AFR) export operational activities to achieve financial targets within AFR Export Department. Join us now in connecting people and improving lives.
In this Operations Lead – Perishables position
- You will negotiate rates with airlines.
- You will ensure to get sufficient capacity from airlines.
- You will prepare export planning and BUP report.
- You will be checking export finance result.
- You will handle customer complaints and enquiries.
- You will dDevelop customer relationships with existing customers.
- You will support Head of Airfreight to oversee the export Department.
- You will assist in compiling monthly reports.
- You will liaise with sales team in handling rate enquiries.
- You will liaise with customer service team in handling schedule enquiries.
- You will give instruction for pick up and handling.
- You will give instruction to receive and release cargo.
- You will coordinate/liaise/work with Carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
- You will lead in discussions to negotiate rates and agreement terms to ensure commercial acceptability without risk, fitness for purpose & value.
- You will maintain good relationship and work closely with overseas office in arrangement of onforwarding shipment including cost occurred.
- You will review monthly financial reports and be responsible to drive operational result at country/country group level AFR.
- You will define, monitor and enforce targets to the operational unit.
- You will select and assign key positions to reach targets.
- You will analyse costs and cost structure of production on country/country group level, and derives improvement measurements and actions.
- You will be responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.
- You will ensure adherence to ISO standards and propose IT needs.
- You will undertake operational activities that contributes to Operational KPIs.
- You will manage relationship with carriers and ensure customer SOP and rates are in place.
- You will approve MAWB request, expense and E-Leave.
- You will monitor export activities (determines cargo type & prepares collection list).
- You will be responsible for final control of job files, solve shipment/cargo problems, monitor DGF Booking consolidation shipment as well as checking finance report related export operational.
- You will monitor and supervise the day-to-day operation of subordinates.
- You will train, monitor, and discipline staff and assist staff for problems with carriers, shipper & consignee.
- You will develop a high-performance service culture within the functional department.
- You will plan, organize, and direct and efficient and effective functional department.
- You will develop KPIs with team members and monitor individual performance.
- You will consult performance appraisal and manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
- You will identify training needs and opportunities to develop a highly skilled functional department.
Now, Here’s What We Need From You
- Bachelor’s Degree in any discipline
- 5 years or more experience in Perishables sector in the related field
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
