Overview
Signalytic is seeking a dedicated and proactive Operations and Automation Manager to lead the operations of our Kampala office. This role is pivotal in automating and managing Product Assembly, Field Support, Customer Support, and Training of S+ Platform Users, as well as the training of 3rd party technicians. This role focuses on the automation of these processes through the integration and optimization of the Odoo ERP system implemented at Signalytic.
Key Responsibilities
- ERP Management and customization: Directly manage the Odoo ERP system to continuously improve and tailor it to reflect and enhance the company’s operations and processes.
- Operational Oversight: Support various operational streams (assembly, field support, customer support, and training) to be on track and execute efficiently. Address and remove any blockers to maintain smooth operations.
- Hands-On Involvement: Be willing to roll up your sleeves and fill in operational gaps when necessary to maintain workflow continuity. We may for example ask you to help assemble product if there is an urgent need.
- Team Management: Assist and improve the operational processes of the Product Assembly Team,, Purchasing and Inventory Management, and Field Support services.
- Training: Conduct training sessions for S+ Platform Users and 3rd party technicians to ensure high standards of knowledge and performance.
- Process Automation: Focus on automating processes within Signalytic’s operations to achieve maximum efficiency using the Odoo ERP system.
- Continuous Improvement: Use data generated by the ERP to drive continuous improvement in operational efficiencies and automation.
Qualifications
- Experience:
- Minimum 4 years of experience working in operations involving an ERP system.
- Minimum 4 years of experience in a management position.
- Technical Skills:
- Experience with Odoo ERP is highly preferred.
- Strong background in digitizing operations through ERP systems. This requires some familiarity with database management, and basic coding skills in Python (or a willingness to learn).
- Proven interest and ability in the continuous improvement of digital management processes.
- Attitude:
- Proactive, can-do attitude with a strong commitment to seeing the needs of the company above those of the individual.
- Ability to work under pressure and manage multiple tasks efficiently.
- Travel:
- Willingness to travel as needed to support operations and training.
Preferred Attributes
- Experience in the health tech industry and familiarity with hardware/software combination products.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent problem-solving skills and the ability to think strategically and analytically.
About SIGNALYTIC
SIGNALYTIC works to transform African health economies. We have core teams in Vancouver, Canada, and Kampala, Uganda. We are committed to creating a diverse, productive, and friendly workplace for our employees that encourages everyone to be their true authentic selves. Join us and help build a disruptive company creating a more healthy, egalitarian, and sustainable future.
SIGNALYTIC was born from its founders’ lived experience in Subsaharan Africa, where they witnessed the loss of life and human capital due to shortages of drugs and quality care in rural and remote health facilities. Since 2018 SIGNALYTIC has worked to develop a novel technology stack which bridges the digital infrastructure gap, allowing health providers to provide better care to their patients by decreasing drug shortages and reliably accessing the digital tools they need. As a social enterprise we strive for lasting change with technology that can be locally supported and maintained. Actionable electronic health data supports health care providers in the delivery of quality care, reduces cost and saves lives.
Our Product
We create sustainable hardware and software to provide a modern distributed platform for electronic health management. Our product is a network of solar-powered edge servers that provide local connectivity. Software layers provide data storage and security, efficient communication between servers, and Internet access to data. Users interact primarily through Android applications, and the server network is managed through a web-based console.
Sustainability, quality and user experience are core to our design work. Within the team we aim to give each member the means to express themselves, and do their best possible work. Your work needs to fit with you and be something you can look forward to. We look for open-minded critical thinkers that enjoy engaging with others to create.
