Job Description
Maintain a customer service approach with focus on Form M , PAAR, and NXP queries with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group. To enhance Trade Front End resource capacity to achieve business objectives in line with the Business Support strategy and the Bank’s vision & values. Ensure successful after sales service of all solutions delivered by Client Services and maintain a proactive means of identifying customers’ needs and service preferences. Consistently support the Trade queries and reporting desk.
Qualifications
- Relevant Degree (BSc)
- Minimum of one year customer experience on Trade related transactions
- General knowledge of banking products, Import processes in the Nigeria
- High customer service relations, ethic and responsibility
- Strong written, verbal communication skills and product/client presentation skills
- Good knowledge of Microsoft Office – (Word)
Additional Information
- Good planning and query resolution skills
- Communicate effectively at all levels, take initiative, excellent listening skills
- Strong Customer Focus and continuous interface
- Strong interdepartmental skills, high customer service ethic and responsibility
- Technology Competent
