Position:
Officer – Service Delivery (Teller)
Location:
Nairobi Region, Coast Region
Purpose of the Job:
The overall purpose of the job is handling daily customer transactions at the teller cubicles adhering to the bank requirements and to the satisfaction of the customer.
Duties & Responsibilities
- Accurately handle cash and cheques payments in a way that maximizes customer satisfaction after careful verification of all requirements
- Receive cash and cheque deposits, verifying amounts, authenticity of currency and all other such requirements
- Post customer transactions to record transactions and issue dully stamped receipt for the same and ensure daily balancing
- Examine cheques for endorsement and to verify other information such as dates, bank names, identification of the person receiving payments and legality of the documents
- Bank accounts opening as and when required
- Responding to customer queries
- Preparation of cash repatriation
- Batching of entries and filing daily
- Ensuring at the close of the day the cash tallies with the system balance
- Arrange cash received in cash boxes and coin dispensers according to denominations
- Cross-selling bank products and onboarding customers
- Any other official duties that may be assigned from time to time
Key Competencies, Skills, Qualification and Experience
- Diploma in banking or related field
- 1-2 years’ experience
- Integrity
- Ability to multitask
- Keen on details
- Proficiency in MS Office
- Good communication and problem-solving skills
- Interpersonal skills
- Pleasant demeanor
How to Apply
Interested candidates are requested to send their cover letter and CV to [email protected] quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00pm.
Note: “Only shortlisted candidates shall be contacted”
