Job Summary
To achieve agreed sales targets in line with the business objectives through pro-active selling of Bank’s consumer lending/ Retail asset and credit card products.
Job Description
Accountability: Sales to Retail customers with operational rigour and compliance with KYC requirements: (90%)
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s alternate channel products.
- Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
- Participate in sales campaigns to meet specific targets.
- Maintain own sales performance statistics for management information usage.
- Submit completed application forms of different products in line with Bank policies and requirements and submit to Team Leader for review
- Check correctness of each new application of customer documents.
- Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC and anti-money laundering regulations
- Ensure accuracy of each new account application, loan document, Absa card application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
Customer Service 5%
- Provide excellent customer service in line with Absa values
- Own customer queries and complaints around all alternate channels, account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
- Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
- Advise customers as soon approval is received from Bank of Uganda for Agency Banking and encourage funding of account to commence transactions.
Technical Experience and Capability 5%
- Share knowledge and experience with other Lead Generator in the team.
- Agree annual performance objectives with the Team Leader, including specific sales targets.
- Pursue continued improvement in personal development by participating in development programmes and training preferred
Risk, Governance and Regulatory
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.”
Competencies:
Experience and Qualifications
- Good verbal and written communication
- Networking
- Good selling / influencing skills
- Presentation skills
- Listening skills
Knowledge & Expertise:
- Education and Experience Required
- Based on market / country requirements
- Minimum of diploma OR equivalent
- Experience of competitor products sales advantage
- Communication and Interaction required:
- Staff in own area (manager, subordinates, colleagues)
- Staff outside own area
- Internal customers (other than staff in own area)
- External Customers
- Knowledge & Skills: (Maximum of 6)
- Basic knowledge of the bank’s products and services advantage
- Basic understanding of how the Bank operates advantage
- Knowledge of local banking policies and laws
Essential
- A Lead Generator needs to match customer needs to product and service offerings provided by the Bank, recognize sales opportunities and carry-out-pro-active selling. They should have the ability to close a sale.
- Problem-solving around queries and complaints is largely prescribed.
- A good understanding of overall Retail goals & objectives, including the outlet’s objectives growth of sales, cost control and income contribution.
- A thorough understanding of the sales process
- A working knowledge of the procedure manuals
- A good working knowledge and understanding of relevant of legislation e.g., KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc.
- A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.
Preferred
- Some knowledge of competitor products and services offered to high net-worth customers.
Essential
Experience & Qualifications:
- First degree or diploma or relevant experience in a front-line banking sales/marketing/service environment.
- Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.
Preferred
- Competitor product sales experience
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
