Profil du candidat
Education/Experience Required
- Minimum of a Bachelors’ degree in Mechanical or Automotive Engineering.
- Minimum of two(2) years’ hands on experience in a large busy automotive workshop (minimum 2 years).
Activités
Main Objective
- Supervise, guide and train service station mechanics to achieve set sales and margin targets at the station as well as improve product knowledge.
Roles & Responsibilities
- TotalEnergies HSSEQ policy implementation and compliance at all Quartz Auto Services.
- Manage the lubricant market segment at the station Quartz Auto Service by achieving set targets for volumes & margins.
- Coordinate mechanics activities to ensure customer satisfaction and retention.
- Offer technical support to dealers, mechanics and customer attendants.
- Identify and implement strategies on Quartz Auto Service business growth.
- Formulate and carry out lubricants and relevant trainings for Quartz Auto Service mechanics.
- Lubricants Training of station staff on lubricants.
- Technical training of station customers-Taxis, mechanics and fleet customers.
- Optimize overhead expenses like Quartz Auto Service equipment maintenance and repairs.
- Maintain high standards of professionalism at the Quartz Auto Service.
- Offering support to service stations on Lubricants Issues, stocking, pricing and merchandising.
- Liaising with customer service to ensure prompt customer order processing and delivery of lubricants.
- Coordinate and participate in service clinics in partnership with business partners.
- Coordinate participation in trade fairs and exhibitions related to lubricants.
- Introduce service station customers to ANAC.
- Support other lubricants Channels on technical support to Mechanics.
Contexte et environnement
- Competitive market with increasing number of new entrants.
- Increasing awareness among customers leading to high demand on superior support services.
- Several departments involved in the successful execution of this job thus calling for teamwork.
