POSITION: MARKETING AND CUSTOMER SERVICE OFFICER
NO. OF POSITIONS: ONE
ABOUT US
Ukristo na Ufanisi DT Sacco Ltd. is one of the fastest-growing Christian-based Saccos founded by the Anglican Church based in Mt. Kenya South Region. The Sacco was initiated in 2001 and is regulated by the SASRA (Sacco Societies Regulatory Authority of Kenya). The Sacco draws its membership from employed and non-employed individuals, groups with a common goal, churches, individuals in business and trade, chamas, and corporates.
Ukristo na Ufanisi DT Sacco Ltd. is seeking to recruit a dynamic, proactive, self-driven, and result-oriented individual to join our team in our fast-paced, modern work environment. The person must be a self-motivated team player, who strives to make a difference, enjoys challenges, and can work under pressure to achieve set objectives.
POSITION SUMMARY
The Marketing and Customer Service Officer is responsible for ensuring all activities related to the marketing and customer service function of the Sacco are carried out in a manner that ensures the achievement of a customer-centric approach.
RESPONSIBILITIES
- Recruiting new members and selling all the Sacco FOSA and BOSA products to members
- Grow business and market share in the region while maintaining a high level of relationship management.
- Visit members in groups and cell groups for education and training purposes
- Participate in field recruitment drives
- Ensure the achievement and maintenance of exceptional service standards
- Decipher customer care needs and offer the best solution based on proper Sacco Policies
- Prepare weekly reports on personal and branch achievements
- The control of customer service functions to maximize opportunities, drive the growth of our membership, and ensure quality is observed.
- Perform customer verifications
- Set up new customer accounts
- Process applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers’ accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
QUALIFICATIONS & COMPETENCIES
Degree in marketing, public relations, or a business-related field from a recognized institution
Proficiency in computer skills.
Self-driven and proactive.
Excellent communication skills both (verbal and written), interpersonal abilities, and persuasion skills
2 years of marketing/customer service experience
INTERESTED CANDIDATES SHOULD APPLY THROUGH THE CEO’S OFFICE ON OR BEFORE THE CLOSE OF BUSINESS 2ND AUGUST, 2024. (Via email [email protected] or post)
