Job Title: Manager – MoMo Pay Informal
Reporting to: Senior Manager – MoMo Pay
Division – Commercial Operations
Mission/ Core purpose of the Job
Deliver the overall management of the digital Retail payments ecosystem for the Informal segment.
Responsibilities
Main Job Functions:
- Manage the MoMo payments roadmap for informal segment.
- Manage relationships with internal partners and third parties to scale the Informal Merchants growth opportunity.
- Manage the end-to-end design of the informal Merchants value propositions to ensure alignment to target customer expectations.
- Work with internal and external stakeholders to deliver effective campaigns and promotions to drive business growth objectives.
- Deliver effective key processes (e.g. onboarding, Liquidation etc.) to scale informal merchant base per set targets and SLA agreements.
- Liaise with Customer interfacing teams to resolve Informal Merchant complaints and put in place a framework for continuous improvement of the Informal Merchant proposition.
- Work with internal stakeholders to monitor performance of existing products; cost effectiveness to drive healthy contributory margins & pricing to ensure product/ service uptake and profitability. Utilise data driven approach to deliver product, sector and insights and short to medium term plans.
Qualifications
Education:
- A bachelor’s degree or equivalent
- Proficient with MS Office application especially Excel and Power Point
- Relevant Certifications
Experience:
- At least 3 years’ experience in Sales, Marketing, Customer experience or related business function
- Prior experience in the Payment system organisation will be an added advantage.
Skill and Physical Competencies
- Strong analytical skills
- Creative and Observant
- Ability to meet deadlines.
- Can take initiative Work experience across diverse cultures and geographies.
Behavioural Qualities
- Self-motivated
- Decisive
- Independent but a Team Player
- Customer oriented
- Alert to environment changes and trends
- Good aptitude and adaptable
- Must have attention to detail
NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
Female candidates are strongly encouraged to apply.
