Logistics Operations Manager -Jumia

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia’s platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing:

  • Management of cross border supply chain for bound shipment
  • Create route to improve delivery fulfilment and customer promise for international order
  • Diversify logistic partnership for trade route
  • Test new international shipping solution to create most reliable and even faster supply
  • Develop systems and processes to improve fulfilment lead-time for Jumia global bound shipment
  • Constantly improving existing processes and finding means to better supply efficiency and metric
  • Rollout and standardize reverse supply chain for international sellers
  • Streamline international seller inventory management
  • Enhancement of Customer Experience/Vendor Experience for Jumia Global
  • Constantly review SKU with poor review and quality
  • Manage vendor Payment and logistic recharge
  • Cost optimization for international Freight and local clearing
  • Negotiate international freight & local clearing cost with 100% reliability
  • Develop streamlined reports, dashboards and intermediate indicators
  • Create reports on Metric –> Detail–> Why format
  • Automate and make dashboards as real time as possible to show performance metrics.

What we are looking for:

  • MBA or Master’s Degree in: Engineering, Operations, Logistics or related fields
  • 7+ years of management experience in Supply Chain, Distribution and Logistics, preferably in e-commerce fulfillment.
  • Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
  • Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
  • Experience of Six Sigma/ Lean analytical technique is a plus
  • Experience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.
  • Understanding of E-Commerce Direct-to-Consumer order fulfilment concepts.

We Offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African e-commerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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