(Full time | Lagos | Office)
**About Us:**
Kubona is a leading premium lifestyle ecommerce retailer, offering exceptional quality products without premium price tags typically associated with designer or branded products. Kubona stands for a commitment to excellence, delivering products that not only enhance your personal identity and social signals but also provide a profound sense of achievement and distinction. Our website is kubona.ng and our offices are located in Oniru, Lagos.
**Position Overview:**
Lead the coordination of order fulfillment, delivery operations, and inventory returns & quality management for Kubona’s premium fashion accessories e-commerce business, ensuring high delivery success rates and customer satisfaction.
**Key Responsibilities:**
– Manage end-to-end logistics operations including order processing, packaging, and delivery coordination
– Maintain high payment-on-delivery success rate through effective coordination with delivery partners and customers
– Oversee inventory returns and quality management across multiple product categories (shoes, watches, handbags, luggage)
– Coordinate with warehouse team to ensure efficient storage and retrieval of products
– Monitor and optimize delivery routes and timelines
– Maintain accurate inventory records for returns and repairs and conduct regular audits
– Manage relationships with delivery partners and courier services
– Implement and maintain quality control processes
– Generate regular reports on logistics KPIs and performance metrics
**Required Qualifications:**
– Bachelor’s degree in Supply Chain Management, Logistics, or related field
– 3+ years experience in e-commerce logistics or related field
– Proven track record of managing successful delivery operations
– Strong understanding of inventory management systems
– Excellent analytical and problem-solving skills
– Proficient in Microsoft Excel and inventory management software
– Strong communication and interpersonal skills
**Preferred Qualifications:**
– Experience with luxury goods or fashion retail
– Knowledge of ERP systems
– Previous experience with payment-on-delivery operations
– Understanding of Nigerian logistics landscape
**Benefits for All Positions:**
– Competitive salary: N200K monthly
– Performance Bonus: Up to N400K yearly
– Health insurance: After job confirmation
– Professional development opportunities
– Career growth potential
– Annual leave: 15 working days
– Lunch provided onsite
**Benefits for All Positions:**
– Send an email to [email protected] with the title stating clearly the role applied for.
