We are a well-established and dynamic Savings and Credit Co-operative Society in the country for all professionals with membership spread globally. We are seeking to recruit a highly qualified result-oriented individual for the position of Loan Processing Assistant.
| 1. JOB INFORMATION | ||
| Job Title: | Department: | Section: |
| Loan Processing Assistant | Operations | Loan Processing |
| Reports to: | Direct Reports: | Workstation: |
| Loan Processing Manager | None | Nairobi |
JOB PURPOSE
To ensure that applied loans are accurately processed and timely communication to members is done.
MAIN RESPONSIBILITIES OF THE JOBS
Managerial / Supervisory/ Operational Responsibilities or roles:
a)Attend to members queries on loan enquiries.
b)Accurate and timely appraising and processing of all loans by observing the set policies, procedures, and service charter.
c)Review and validating data/information on all loan application forms before appraisal and forwarding for approval.
d)Collateral management during loan processing and ensuring all securities are properly perfected before approval and disbursement of loans.
e)Make constant communication and follow up with both the guarantors and borrowers on the loan processing status and pending matters for actioning within the stipulated timeframes.
f)Custody and safe keeping of documents during loan processing.
g)Ensure confidentiality of member information on loan processing in line with the code of conduct.
h)Ensure all long outstanding loan processing issues are escalated to the supervisor.
i)Marketing and selling of society products and services.
j)Any other lawful duties that may be assigned from time to time.
KNOWLEDGE, SKILLS AND EXPERIENCE
Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:
a)A Bachelor’s Degree in a Business management related course or any other related field.
b)Successful candidates will be required to meet the requirements of Chapter 6 of the constitution of Kenya by obtaining the necessary documentation.
Minimum level of professional qualification required to perform effectively in the role:
A professional accounting qualification – CPA K
Minimum level of personal and professional experience required to perform effectively in the role:
Experience in loan appraisal and processing.
Minimum months or years of experience required to have to be appointed to the position:
Minimum 2 years relevant experience and in a in a similar position
KEY PERFORMANCE INDICATORS
a)Presentation of timely loan processed reports.
b)Timely reports on abandoned/pending loan rate.
c)Application approval rate.
d)Member retention rate.
e)Customer satisfaction index.
f)Portfolio at risk
g)Loan processing TAT.
COMPETENCIES
Technical Skills:
a)Credit risk/security evaluation.
b)Negotiation skills
c)Analytical skills.
d)Loan evaluation skills.
e)Communication skills
f)Emotional intelligence skills
g)Planning and organization.
h)Interpersonal skills
i)Customer care skills
j)Statistical skills
k)Time management skills
l)Records Management.
Behavioural Skills:
a)Focuses on ways to improve existing processes, product and services.
b)Refer to specific measures of baseline performance compared with better performance at a later point in time.
c)Must adhere to the company code of conduct.
d)Embraces, leads and embeds change.
e)Must actively demonstrate the values of the Society.
f)Motivates, coaches and develops others.
g)Strong Ethics and Standards.
h)Good knowledge of the market and the Society’s products and services
i)Self-confidence and Motivated
j) Excellent communication skills- strong written & oral skills
k)Good people, interpersonal and networking skills.
HOW TO APPLY
Interested candidates preferably with experience in the financial services sector are encouraged to apply online by filling in the data form and accessing detailed job descriptions from the link below.
Applicants should after filling the form send their detailed curriculum vitae, copies of academic and professional certificates, and relevant testimonials to the email [email protected]. The deadline for submission of all applications is on or before 09th July 2024 by 5.00 pm.
Kindly note that only shortlisted candidates shall be contacted. Mhasibu Sacco is an equal opportunity employer.
