A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.
Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.
YOUR MISSION
Responsibilities
As an Operations Lead, you will be responsible for ensuring operational excellence in Nigeria. You will lead the team and help them build primarily the following:
- A top-notch supply acquisition structure
- Owning the operational KPIs of cities, continuously evolving and building new channels of acquisition
- Engaging with and retaining couriers (or glovers, as we like to call them),
- Co-ordinating projects across these geographic areas
Your main responsibility is to make sure the long-term sustainability of the fleet, its satisfaction, as well as its daily performance by utilizing your effective data analysis, project management and stakeholder management skills.
THE JOURNEY
- Lead the Supply Operations team of Nigeria, reporting directly to the Head of Operations
- Be the owner of Operations P&L (courier cost, compensation cost, Live Operations, Materials etc..).
- Define the medium and long-term strategy to achieve growth and profitability targets.
- Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning and zoning & implementing logistics features
- Improve the operations by ensuring our ambitious targets
- Hire, train, and mentor the team members
- Standardize processes across the different geographies under your scope
- Build tools to speed up Local teams’ autonomy
- Commit to contributing to Glovo’s growth, getting the job done
- Work with local providers and legal teams, to ensure the best-in-class operations in the region
- Bring the operations team to the next level!
- Get feedback from our couriers and translate it into product and operations improvement.
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
- Give visibility using analytical reports to the main stakeholders of the project status and follow up on the next steps. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
- Improve the operational efficiency of our partners by making sure we always deliver the best service to our customers
- Contribute to stratospheric job creation and earnings for thousands of people
- Implement, standardize and execute processes across all cities.
What You Will Bring To The Ride
- +5 years in fast-paced environment, preferably in ops/strategy consulting, in an operations/logistic company or in FMCG/retail/top tech firms
- The skills to manage the big picture and the smallest details. You´re always on top of your deadlines and you demonstrate to be an organization freak!
- Track record of success delivering and implementing new solutions/processes/standardization
- Experience in KPIs tracking and creation and optimization expertise
- Problem solver, data-driven decision-making with a strong analytical approach
- A Master’s degree in Engineering, Business, Economics are a plus
- Ability to manage small work teams and lead changes
- Excellent communication skills
- An empathetic, inclusive, and curious attitude
- Proficiency in Excel and SQL knowledge is mandatory
