Lead Operations

Responsibilities

  • Develop competitive pricing and customer value management(CVM) propositions for all home broadband revenue streams (Device sales -Routers, Mifi, HBB Packages).
  • Ensure Unique Selling Proposition for each HBB package and products is defined.
  •  Ensuring monthly HBB special offers are in place to drive profit and revenue in line with AOP.
  •  Identify business growth opportunities through detailed and regular analysis of data.
  • Identify and analyze industry or geographic trends with business strategy implications regularly updating HBB and Data management teams on market and competitor activities and products.
  • Understand the HBB competitive set and impact of Airtel HBB propositions or products launched in growing share and overall industry market size.
  • Understand drivers for acquisition, retention and churn and manage HBB portfolio accordingly through CVM and other related activities.
  • Oversee pricing of new tariffs and promotions for all products in the Home Broadband business.
  • Full accountability and responsibility for product life cycle management of the HBB offers.
  • Ensuring whole data ecosystem ( Fixed , Mobile , HBB opco and HBB group ) are fully aligned to the pricing offers being executed.
  • HBB Business Performance Reporting, Analysis and Monitoring.
  • Financial reporting for HBB business.

Qualifications

  • Bachelor of Technology / Commerce / Finance with in-depth understanding of telecom trends.
  • MBA – Business / Finance an added advantage.
  • 5-7 years of experience in leading a highly qualified and experienced team in a highly complex environment.
  • 5 years of in-depth Sales and Marketing experience in the telecom/ FMCG/ Retail industry.
  • Analytical and problem-solving skills.
  • Strong Business Acumen.
  • Consulting and Facilitation skills.
  • Teamwork and collaboration.
  • Strong results orientation.

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