ABOUT THE COMPANY:
If you would like to work in a genuinely fast-paced and professional environment with a vision to become the number one choice for Africans making an automobile-related transaction, this is the place.
We deliver services at the standards expected by our customers and implement new ideas at the highest speed possible on our planet. We work hard, and we reward people who are passionate enough to nurture this vision with us. Our ambition is to sustain value for our shareholders, and create meaning and purpose that truly engages our employees while ensuring peace of mind for our customers.
We are pioneers in the auto technology space and are always at the forefront of developing and launching innovative solutions in the market. Our goal is to continue to attract some of the industry’s most innovative and entrepreneurial talent who recognize our growing brand value and strong positioning long into the future.
ABOUT THE TEAM
Our CEO and the rest of our leadership team are driven, passionate individuals who possess excellent credentials, have quality work experience across reputable companies and have come together to do the most phenomenal work of their lives. With over 80 years of combined experience and from varied backgrounds, our team shares the same vision and common values.
PERSON FOCUS
Very results-oriented, well organized, persuasive, dynamic and with a proactive personality that enjoys client-facing and the challenge of growing the business. Brings excellent customer management capacity and is able to lead conversations.
JOB TITLE: Lead Management Associate
JOB LEVEL: Junior
BAND DESCRIPTION:
LOCATION: Uganda
DIVISION/DEPARTMENT: Marketplace & Customer Experience
REPORTS TO: Customer Experience and Marketplace Manager.
WORK RELATIONSHIPS: Business Partners & Internal Stakeholders
JOB TYPE: Full Time
DECISION LEVEL: Decisions reached jointly with peers and leaders on a collective basis
NO. OF SUBORDINATES: None
IMPACT ON CUSTOMERS: Internal & External
COMPETENCY PROFILE:
JOB SUMMARY
The Lead associate will be responsible for responding to lead conversion; educating prospective and existing customers on products and services and directly persuading leads/potential customers to purchase the organization’s products and services through the telephone.
CORE JOB FUNCTION
● Persuade potential customers to purchase the organization’s product or service through telephone.
● Explain products or services and prices, and answer questions from customers.
● Close car sales deals through online leads and inquiries.
● Record names, addresses, purchases, and reactions of leads contacted.
● Adjust sales scripts to better target the needs and interests of specific individuals.
● Answer telephone calls from potential customers whohave been solicited through advertisements.
● Engage with customers by telephone or in person to provide information about products or services, take orenter orders, cancel accounts, or obtain details of complaints
● Ensure that appropriate changes were made to resolve customers’ problems.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,as well as actions taken
● Refer unresolved customer grievances to designated departments for further investigation.
● Make presentations through the phone and screen sharing
● Meet monthly and quarterly sales goals
● Contact customers to respond to inquiries or to notifythem of new product or service adjustments.
● Schedule appointments for sales representatives to meet with prospective customers or for customers toattend sales presentations.
● Manage, track and follow up on leads by engaging in calls to them
● facilitates a business’s connection between its outgoing consumer advertising and the responses to that advertising.
● Create and maintain a progressed and closable pipeline of leads generated from our online sources.
KNOWLEDGE & SKILLS REQUIRED
● Oral Communication
● Persuasion
● Active Listening
● Strong decision-making skills …
● Leadership and people management skills …
● Communication skills …
● Time management skills
● Good problem-solving skills
EDUCATIONAL REQUIREMENT AND EXPERIENCE
Educational Requirement:
– A bachelor’s degree in business administration or related degree.
Experience Required:
– Previous experience in sales, particularly in the automotive industry.
– Candidates should have a strong track record of meeting sales targets and building relationships with customers.
– Strong communication and customer service skills are essential for this role, as well as the ability to work independently and as part of a team.
– Knowledge of motor vehicles, including different makes and models, features, and pricing, is important for success in this role.
– Experience with customer relationship management (CRM) software and other sales tools is also beneficial.
– Knowledge of car sales and marketing.
– 3-5 years of experience in a sales role.
***Only applicants who send their CVs to [email protected] will be contacted. ***
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED WITHIN 2 WEEKS
