Responsibilities
- Collection of due amounts.
- Account reconciliation and dispute resolution/ clean up.
- Manage increment of bad debts; zero bad debts – ensuring no spill over of debts to over 90days bucket.
- Ensure all customer paid amount has been allocated & booked.
- Ensure unbarring of customer account upon payment.
- Ensure correct credit limit in new and existing customers.
- Adherence to timely Net-Off.
- Ensure new and existing customers have credit limit as per the business rules (per segment).
- Monitor exposure for HUR, roaming and local customer, abnormal usage and fraud.
- Adherence to the processes highlighted in the credit and collections manual, i.e. billing, credit management process and adjustment, bad debts write off policy, pre-bill process, bill delivery and bill return process, promise to pay(P2P).
- Identify and fix gaps existing in the current process.
- Fulfil customer orders and manage related processes. inclusive order validations, credit vetting before activation.
- Verify security deposit for all corporate accounts is in place.
- Conduct monthly documented individual feedback sessions per team member per month.
- Maintain engagement between client and business.
- MIS reporting.
Qualifications
- Bachelor’s degree in business / commercial discipline. MBA added advantage.
- At least (5) years of experience in business operations / marketing / product development / sales within telecom industry.
- Experience in debt/credit control.
Skills critical to the role: - Communication & presentation skills, planning, organizing, multi-tasking.
- Commercial acumen. A strong understanding of numbers/finance/accounts with excellent MS – Excel skills.
- People Management, partner & Customer Interaction Management.
- Project Management.
- Negotiation Skills.
- Business Planning and Forecasting.
- Analytical skills – use of facts & data, problem solving/solution orientation.
- Excellent organizational, interpersonal, networking and execution/implementation skills.
- Ability to work seamlessly across groups/functions/teams/hierarchy and influence decisions.
- Proficient in MS Office, especially excel.
- Ability to work long hours and work under pressure.
- Ability to deliver through others with excellent powers of delegation.
