About Us
iNet Africa is a rapidly growing and innovative Internet Service Provider (ISP) dedicated to connecting individuals and businesses across Kenya. Founded in 2018, iNet Africa has established itself as a leader in providing reliable, high-speed internet access, with a strong presence in Malindi, Watamu, and Kilifi.
Our mission is to revolutionise the way Kenyans live, work, and play by bridging the digital divide, one connection at a time. iNet Africa’s state-of-the-art infrastructure enables us to deliver unparalleled connectivity and network performance to our clients.
In addition to our core ISP business, iNet Africa has expanded its services to include Coders Africa, a software development arm specializing in Flutter-based applications, and Instock Africa, an e-commerce platform seamlessly integrated with our internet services.
iNet Africa takes pride in its customer-centric approach, offering personalized support and tailored solutions to meet the unique needs of our clients. Our dedicated team of professionals is committed to excellence, ensuring that iNet Africa remains at the forefront of the industry while empowering lives through technology.
Job Description
About Us:
We are a dynamic and growing company, focused on building lasting relationships with our key clients. We are seeking a talented and motivated Key Account Intern to join our team. If you have a passion for client relations, communication, and strategic planning, this role will offer you hands-on experience and a chance to develop key skills in a fast-paced, professional environment.
Key Responsibilities:
- Build and maintain solid, trusting relationships between key clients and the company.
- Resolve client issues and complaints with professionalism and efficiency.
- Understand key client needs and anticipate potential changes or improvements.
- Facilitate communication between clients and internal teams.
- Assist in managing the account team assigned to each client.
- Participate in strategic planning to enhance client satisfaction and results.
- Assist in negotiating contracts and establishing performance timelines.
- Oversee internal and client budgets and ensure alignment with project goals.
- Collaborate with Sales, Design and Rollout team and Customer Service Experience teams to deliver high-quality results.
- Support in planning and presenting reports on account progress, goals, and quarterly initiatives.
- Assist in analyzing client data for enhanced customer relationship management.
- Aid in expanding relationships and identifying opportunities for new client acquisition.
Requirements
- Excellent verbal and written communication skills, with a keen ability to listen and articulate ideas clearly.
- Able to work in a dynamic environment, handling diverse client needs and evolving challenges.
- Basic computer skills are essential, with experience in CRM tools as an added advantage.
- Experience in customer service is a plus, with a focus on providing solutions and meeting client expectations.
- Degree or working towards a degree in marketing, communications, business administration, business and information technology or a related field.
- Proficiency in both spoken and written English is crucial for this role.
- Basic knowledge in IT and computer networking is desirable.
Benefits
- Hands-on experience with major clients in various industries.
- Opportunity to develop strong client relationship management skills.
- Mentorship and professional growth in key account management.
- Exposure to strategic planning, contract negotiation, and client data analysis.
