Closing on: Jul 8, 2024
The position will be responsible for driving optimal service level and outstanding customer satisfaction at optimal costs throughout the Order Management process. Work closely with the Logistics Lead to ensure all orders are processed and delivered with accuracy.
Key Duties/ Responsibilities:
- Ensure accurate order entry, efficient shipment tracking and follow up, and timely delivery of products to customers.
- Order tracking and follow up until delivery – Maintain back order and open order files, weekly shipment outlook, and share with all stakeholders to update and review order status, priorities, and challenges.
- Ensure all product line price lists are prepared and compared biweekly against market and competitor pricing and ensure adherence to the price list by all respective sales teams.
- Process pre-shipment & post-shipment documentation on all approved PO, undertake shipment booking confirmations, ensure completion of required processes, and sourcing of support documentation to ensure the On-Time-In-Full (OTIF) goal and satisfy contract terms.
- Perform outbound calls to customers and the relevant internal teams creating awareness of shipping and customs requirements and proactively communicating and updating customers on product shipment status and other issues related to lead time changes in a timely, accurate, and professional manner.
- Closely work with the regularity and compliance team to ensure all orders fulfill regulatory requirements and documentation before processing and releasing for deliveries.
- Ensure problem-solving of supply chain-related customer complaints, ensuring timely resolution, and active engagement with customers and internal team members to prevent future issues.
- Ensure all released customer supply/order management processes and procedures are adequately followed.
- Create and maintain all relevant order data in manual and/or automation systems.
- Accurately compile all necessary reports, paperwork, records, and documents including the outstanding order report, and ensure timely submission to appropriate stakeholders as required.
Key Results Areas:
- High-quality customer service operation.
- Order management process efficiency.
- Effective cross-functional partnership and collaboration
- Reporting excellence: efficient reports to facilitate informed decision-making and analysis.
Qualifications, Knowledge, and Experience:
- Speaking Gujarati is mandatory.
- A bachelor’s degree in business administration/supply chain, bachelor’s degree in business administration, Supply Chain or equivalent with Three (3yrs) Years’ Experience.
- Advanced proficiency with MS suite packages with the ability to analyze and interpret data.
- Knowing basic accounting will be an added advantage i.e. ACCA / CPA
Key Competencies:
- Decision making and problem-solving skills.
- Extremely detail-oriented, efficient, and able to multi-task, prioritize, manage, and follow projects through to completion.
- Strong team player with a “roll up your sleeves and get the job done” attitude.
- Demonstrates commitment to results delivery while exceeding customer expectations, a sense of ownership, and pride in performance and its impact on the company’s success.
- Must have high standards of integrity, ethics, and confidentiality.
