About The Role
You will be responsible for supporting Sama’s IT infrastructure.
Key Responsibilities
- Respond to 2nd level IT support/Service requests.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network equipment and virtualization.
- Deploy and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Working with IT administrators to configure and apply system patches and update systems as soon as new version of OS, application software & firmware are available.
- Configuring and supporting security tools, such as firewalls and Endpoint Security in collaboration with responsible engineers.
- undertaking data network fault investigations in local and wide area environments using information from multiple sources and monitoring tools.
- Performs all critical data backups and secures data according to established procedures.
- User account maintenance and audits across various platforms.
- Assist with Windows domain components administration.
- Manage inventory of hardware components and IT supplies.
- Maintenance of conferencing and collaboration solutions throughout the organization.
- Overseeing maintenance of end user systems, and Devices as per laid out policies.
- Leverages available technologies to sanitize, destroy data and information resident in end user computer systems when applicable.
- Coordinate collection of obsolete assets for retirement purposes.
Qualifications
- Minimum of 4 years practical experience in a reputable organization.
- Experience in IT infrastructure Administration, software and hardware troubleshooting.
- Degree in Information Technology, Computer Science or Computer Engineering from a recognized University.
- Professional qualifications: Systems administration/System Engineering, Certification in Microsoft example MCSE/MCITP, Azure Administrator.
- Working technical knowledge of Windows networking Environment, PC and platform operating systems and Patch management.
- Application, support experience and working technical knowledge of current system software, protocols and standards including active directory.
- Working Knowledge of cloud Environments as Google cloud, AWS, Microsoft Azure.
- Tool ownership.
Good To Have
- Have working knowledge and experience in automation tools such as System Center Configuration Manager.
- Implementation of network security with NG firewalls such as Cisco ASA, Fortigate, Sophos.
- Working knowledge of VPN & cloud security infrastructure e.g. Zscaler.
- Strong analytical and problem solving skills.
- Attention to detail and feedback skills.
- Good communication skills.
- Reporting and analysis skills.
- Strong interpersonal skills.
- Team player.
About Sama
Sama provides high-quality training data that powers AI technology for Fortune 2000 companies such as Google, Walmart, Ford, Microsoft, and Marriott. We’re experts in data curation and data annotation for 2D and 3D image, video, and sensor data for machine learning algorithms. Sama offers the highest quality SLAs in the industry, along with cutting-edge ML-assisted annotation tools, QA processes, and security and compliance standards.
Founded in 2008 on the belief that “talent is equally distributed, but opportunity is not”, Sama is driven by the mission to expand opportunities for those who are underprivileged. As a certified B-corp, Sama has provided worker training programs to increase economic opportunity for more than 13,000 people from underserved communities. By connecting our customers with amazing talent in East Africa, we’ve impacted more than 59,000 workers and their dependents.
Today, our vision is to provide data scientists, ML engineers, and data operations teams with an indispensable, integrated platform for AI data preparation, labeling, and collection.
