At M-KOPA, we are reshaping financial inclusion for emerging markets across Africa. As a Junior Fraud Analyst, you will play a critical role in ensuring the integrity of our operations by identifying, analyzing, and addressing fraudulent activities across our portfolio.
This role offers a unique opportunity to work at the intersection of data analysis and fraud prevention in a high-impact, fast-paced environment. You will collaborate with cross-functional teams to protect our customers and support the growth of the business by ensuring fraud risks are effectively managed.
This is a fully remote role. You will be working within the following time zones (UTC -1 / UTC+3) alongside a diverse group of team members based in locations such as the UK, Europe, and Africa. You will report directly to the Fraud Manager.
Responsibilities
Expertise
- Fraud Analysis and Reporting
- Ensure the accurate processing and documentation of all fraud-related issues and leads within agreed SLAs.
- Analyze fraud trends, investigate root causes, and prepare detailed reports for internal and external stakeholders.
- Provide actionable insights to influence fraud management strategies and decision-making.
- Fraud Detection and Investigation
- Develop and maintain policies and processes to detect and address fraudulent activities related to M-KOPA products and sales.
- Proactively monitor fraud analytics dashboards to identify emerging risks and investigate potential fraud cases.
- Conduct thorough due diligence on fraud inquiries, processing fraud tickets with accuracy and timeliness.
- Investigate fraud allegations through phone interviews with suspects and claimants, documenting findings comprehensively.
- Collaboration and Accountability
- Work closely with sales and operational teams to enforce disciplinary actions as per fraud policies.
- Regularly monitor sales agent performance, focusing on credit metrics and fraud indicators.
- Participate in forums (online and in-person) to stay informed on fraud trends and contribute to discussions.
- Liaise with various departments to implement initiatives that reduce risk and improve accountability.
- Documentation and Reporting
- Maintain high standards of data quality, ensuring accurate documentation of all fraud tickets and cases in SharePoint.
- Support the team in closing fraud cases within stipulated timelines.
- Provide regular updates on fraud trends and disciplinary measures to key stakeholders.
We are looking for a detail-oriented and proactive professional with:
- Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
- Strong skills in identifying fraud indicators through data mining and analytics.
- Proficiency in Excel, PowerPoint, Word, and a strong understanding of statistics and quantitative methods.
- Exceptional interpersonal skills to communicate effectively with stakeholders and manage expectations.
- A positive, learning-oriented attitude with a capacity for self-empowerment.
- A minimum of two years’ experience in a professional role, preferably in fraud prevention or analysis.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
