Position:- IT Support Assistant
Direct report:-IT Manager
Position overview
The ICT Support Assistant’s overall responsible for ICT project implementations, providing user support on ICT systems/applications, maintenance of IT equipment/ software and liaising with 3rd party support to provide effective ICT systems.
Responsibilities and duties:
- Provide end-user support to branches.
- Ensure ICT asset file and maintenance files/logs are maintained and up to date.
- Run backup for user files from user machines.
- Email configuration, backup, and maintenance
- Setting up of desktop computers, laptops, and printers for users.
- Conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Respond to program error messages by finding and correcting problems.
- Add users to the domain, analyze and solve domain related issues.
- Maintain and upgrade hardware, software.
- Help in procurement of IT equipment.
- Connect users to the network.
- Ensure all support requests are recorded and closed within a reasonable time frame.
- Ensure printers are in good working condition and service is done by vendor as and when scheduled and printer consumables are maintained in stock.
- Ensure all ICT maintenance plans are created and communicated with the team and the relevant departments or 3rd Party companies involved.
- Assist with computer recycling and arrange for the safe disposal of used toner cartridges.
- Assist with the administration of the telephone system.
- Maintain an inventory of computer hardware and software (including licences)
- Perform preventive maintenance duties on items of ICT hardware, including the cleaning of equipment.
- Liaise with suppliers and external support companies as appropriate.
- Report any suspected security breaches to the Systems Administrator and IT Manager.
- Perform any other duties as may be required from time to time.
Key Qualifications and Requirements:
- Bachelor’s degree in ICT/IT related course.
- Experience in use of SAP.
- IT professional certification course is an added advantage.
- Creative & analytical thinking.
- Taking initiative and problem-solving skills.
- Good time management skills.
- Good communication and multitasking skills.
- Ability to work under pressure.
- At most 2 years’ experience working in a busy environment.
If you are qualified and interested send us your updated
CV to the email address: [email protected].
