Job Description
Job Purpose: –
Responsible for supporting the technology infrastructure & operations of d. light Uganda
Roles & Responsibilities
Assist in managing IT Infrastructure: This involves overseeing d. light Uganda’s hardware, software, networks, and systems to ensure they are functioning properly and securely.
Assist in network Administration: Setting up and maintaining the organization’s local area network (LAN) and wide area network (WAN), including routers, switches, firewalls, and VPNs.
Technical Support: Providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring prompt resolution of IT-related problems.
Information Security: Implementing and maintaining security measures to protect the organization’s data, networks, and systems from unauthorized access, cyberattacks, and other security breaches.
Assist in Data Management: Overseeing data backup and recovery procedures, ensuring data integrity and availability in case of system failures or disasters.
IT Policies and Procedures: Enforcing IT policies, procedures, and best practices to ensure compliance with regulations and to promote efficient use of IT resources.
Vendor Management: Evaluating and managing relationships with IT vendors and service providers, negotiating contracts, and ensuring service level agreements (SLAs) are met.
Training and Documentation: Providing training to staff on new technologies or IT procedures, and maintaining documentation for IT systems, processes, and procedures.
KPIs
- System uptime/availability
- Incidence response time
- Service desk metrics
- Project delivery
- Infrastructure Management
Requirements
Desired Skills and Experience
- Minimum of a degree in Information Technology or its equivalent from a reputable university.
- At least 2 years’ experience working in a technology environment.
- Proven track record of hitting and exceeding targets and building partnerships
- Demonstrate problem solving capability – ability to create win-win situations.
- Excellent written and verbal communication skills.
- Competency in Microsoft applications
- Superb interpersonal skills.
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
- Passion for social enterprise and development of people.
