Position Function
Responsible for first-line support for ICT systems to achieve Service Level objectives within Systems Performance standards.
Key Responsibilities
- Provide first-line technical support; answering and fixing queries via phone, email and feedback management system;
- Offer excellent staff support for all ICT related queries and adhere to all service management standards;
- Proactively handle issues reported on the feedback management system and ensure that all calls are logged on the service desk;
- Support users in the setup and use of computer equipment;
- To allocate more complex calls to the relevant ICT technical support levels;
- In liaison with other ICT staff, arrange for external support where problems cannot be resolved in-house;
- Ensure documentation is maintained and filling is properly managed;
- Participate in the Graduate Trainee Program’s scheduled training sessions;
- Perform any other duties assigned by management from time-to-time.
Knowledge & Experience
- Must have graduated in 2023 and 2024 with a minimum of 2nd Class Lower Bachelors Degree in ICT, Computer Science or a relevant field.
- Must have obtain 13 points and above at A level
- Must have a C3 in English and a C3 in Maths at O level
- Additional certifications in Networks, Systems or other relevant areas is an added
Required Competences
- Good interpersonal skills
- Team player
- Customer centric
- Good communication skills (including oral, written and phone etiquette)
- Self driven i.e. ability to follow through ICT queries to closure.
- Ability to work under pressure.
Application deadline: 9 August , 2024
