About Evidence Action
Evidence Action is a global nonprofit organization with an approach distinctive in international development – we exclusively scale interventions that are backed by strong evidence and can be delivered with exceptional cost-effectiveness. Our programs have grown since our founding in 2013 to reach over 515 million people globally with our interventions. We deliver high impact for every dollar spent, as recognized by GiveWell, The Life You Can Save, and Charity Navigator.
We do development differently. We take a data-driven approach to identifying, scaling, and continuously improving programs which deliver immense impact, ensuring these solutions measurably improve the lives of millions. Our Deworm the World Initiative has helped governments in Africa and Asia deliver over 1.8 billion childhood deworming treatments, improving health, education, and incomes. Dispensers for Safe Water provides sustained safe water access to over 10 million people in rural Africa, preventing childhood illness and deaths.
We drive innovation: Our Accelerator builds the next generation of exceptional programs, taking an approach most similar to a venture capital model. We are ruthless in exiting programs which do not meet our criteria; those that advance deliver outsized impact for millions of people.
We need great people. Our success to date is due to the collective work of our amazing staff. To achieve our ambitious goals, we are looking for people who share our passion for evidence, cost-effectiveness, and scale. We seek individuals who take an entrepreneurial approach, enjoy tackling hard problems, and have a bias to action and results. If our vision and approach excite you as much as it does us, we invite you to join us.
Job Purpose
Primary responsibility is to provide 1st and 2nd level technical support and problem resolution, primarily via phone or remote desktop support tools, to the organization’s employees. This position is responsible for troubleshooting issues with all organization hardware, cloud, physical infrastructure, cyber security, and application systems within Uganda by promptly responding to user calls, service requests, and system alerts. Technical skills in IT, Communication skills, and a flexible approach to problem-solving are essential to this role and the varied daily challenges.
The Associate, Information Technology is expected to work independently to identify, evaluate, and recommend solutions to user issues, and engage vendors and warranty repair services when necessary. The Associate, Information Technology will lead on all Uganda technical projects, with direction from the regional IT team.
Direct reports: None
Reports to: Senior Associate, Operations
- Be the local subject matter expert on Windows 11/Windows 10, Microsoft Office 2021 and Google Workspace
- Responsible for providing operational support and maintaining organizational operational efficiency including occasional planned or emergency work outside regular business hours.
- Maintain and support the organization’s mobile devices (smartphones and tablets)
- Offer technical support to the procurement unit on all IT-related procurement needs e.g. laptops, CCTV cameras, printers, desktops, projectors, monitors, etc
Inventory Management
- Assist in maintaining an accurate inventory of technology assets and related components for cost control and operational efficiency.
- Coordinate and maintain inventory of all ICT equipment hardware, software and ensure adequate supply and functionality in collaboration with relevant staff.
IT audit and compliance
- Ensure adherence of the IT policy
- Responsible for maintaining NIST compliance
Internet and Software Management
- Install and configure local area data communications networks which may carry data, voice, and video communications following organization standards
- Troubleshoot any network-related issues and act as the main contact person between the organization and the Internet service providers
Hardware management
- Troubleshooting and computer Maintenance to ensure optimal performance
- Provide 1st and 2nd level technical support and problem resolution for hosted applications, computers, printers, copiers, and wired and wireless network issues
System Administration
- Act as the main support/contact person for any box-related support among Uganda staff
- Implement Disaster Recovery tools to ensure business continuity.
- Manage and log all IT related tickets in the helpdesk ticketing system.
IT Safety and security
- Setting up computer Security Measures on all computers in accordance with Evidence Action IT Policy
Training
- Provide training to all staff in the country offices on systems in use by Evidence Action.
- Train all staff on systems in use by Evidence Action and IT policy and procedures
- Provide end-user instruction to employees on IT Policies/Procedures, applications, and systems
Key performance Indicators
- Ensure a sustained 99% internet uptime in all Evidence Action offices
- Reduced staff unresolved IT issues
- Sustain a 97.5% accuracy in office assets inventory including asset tagging and update of the fresh service system
- Reduced turnaround time in resolving IT related issues among the staff
- Program and Procurement team is receiving the appropriate technical support on IT matters such as purchasing the right equipment
- IT system is safe and free from any potential attacks
Requirements
Qualifications
- Bachelor degree in Information and Communications Technology and related fields.
- Experience in IT service desk operations.
- 2 years’ work experience in a position with similar responsibilities.
- Experience in introduction, implementation and adoption of relevant technology and data management tools.
- Experience in Network configurations and installations
Working conditions
The official working hours is 8:00am to 5:00pm from Monday to Friday. However, this job requires a flexible person as one may work beyond official working hours including weekends.
Physical Requirements
This job is not physically demanding but good physical and mental health are key.
Deadline: Monday 14th October, 2024
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
