Principal Accountabilities (KEY Performance areas):-
• Technical and operation support directly to business units for application rollouts and other projects, including planning, implementation and vendor coordination.
• Implement, support and administer intranet, internet, network and servers to ensure business effectiveness.
• Setup, maintenance and troubleshooting of enterprise level backups including daily backups of data, program tools, IP telephony systems among others;
• Ensures security of company data by documenting and implementing back-up, installing anti- virus software, and disaster recovery procedures;
• Provide support for the efficient resolution of end user IT related issues.
• Maintain, troubleshoot and repair, workstation, and ICT equipment, hardware and software support and servers.
• Installation, implementation, and support of new hardware and software technologies.
• Provide helpdesk support on workstations, handheld devices and Microsoft Office to facilitate seamless business operations.
• Provide support for the efficient resolution of end-user IT related issues with the agreed service Level Agreement (SLA’s).
• Efficiently manage all ICT incidents through prioritization and scheduling of problems including escalations as and when required.
• Coordinates maintenance with vendors.
Minimum Requirements:-
The incumbent is required to have the following qualifications and experience level:
• Bachelors of Science in Information System Technology or Computer Science or closely related field.
• An ICT qualification such as CompTIA Security+, N+, A+, Microsoft Certified System Administrator.
• Minimum three (3) years relevant experience in medium to large networks administration and information security.
• Knowledge of Microsoft products, including Windows Server 2003 – 2016, Windows operating systems
• Experience in cloud/cloud storage concepts, hosted exchange, and hosted servers.
• Conversant with latest ICT technology and compliance requirements.
Behavioral competencies:-
• Good customer service orientation.
• Excellent problem solving and critical thinking skills.
• Attention to detail and well organized.
• Strong interpersonal and communication skills.
• High level of integrity & Confidentiality.
Send your CV to: [email protected]
Deadline: On or Before 4th September 2024
