GROSS SALARY: TZS 250,000 to TZS 300,000
About Role:
We are looking for a Housekeeping Supervisor to lead and manage the housekeeping team. In this role, you will be responsible for ensuring all areas are kept clean and well-maintained. You will oversee daily cleaning activities, train and supervise housekeeping staff, and ensure everything meets our cleanliness standards. You will also ensure that supplies are stocked and report any maintenance issues. The goal is to provide a clean, safe, and comfortable environment for guests and staff.
Additionally, the role requires Intermediate Computer Skills, including proficiency in typing, copying, scanning, and using Excel to manage schedules, reports, and other office-related tasks. Strong computer skills will help support the smooth operation of daily activities and ensure effective communication and record-keeping.
Responsibilities of Housekeeping Supervisor
HOUSEKEEPING:
- Staff management:
- Hiring, training, and disciplining staff, as well as scheduling shifts and providing feedback
managing and guiding the housekeeping staff to ensure that all rooms and public areas are cleaned and maintained according to organizational standards
- Conducting training sessions on cleaning methods, equipment uses, and safety procedures.
2.Cleaning standards:
- Ensuring that all areas are cleaned and maintained to organizational standards, and that safety and hygiene protocols are followed
3.Inventory:
- Managing inventory and ordering supplies, and arranging equipment maintenance and repairs
- Preparing reports on departmental activities, staff performance, and resource utilization.
4.Customer service:
- Responding to guest requests and complaints in a professional manner, and listening to customer suggestions
scheduling shifts, training new employees, and ensuring that staff follows safety and hygiene protocols.
Inspecting rooms, hallways, lobbies, and common areas for cleanliness and order.
5.Quality control:
- Regularly inspecting and monitoring the quality of cleaning services
- Regular inspections and monitoring the quality of cleaning services are also integral to the role to uphold a high standard of hygiene and tidiness.
- Resolving any guest issues or complaints related to cleanliness in a timely and efficient manner.
6.Budgeting:
- Controlling budgets to minimize waste and maximize resources
ADMINISTRATION:
- Managing office operations:
- Oversee the day-to-day functioning of the office, including ensuring office equipment is working and that office supplies are available
2.Providing administrative support:
- Handle correspondence, schedule meetings, and prepare documents
3.Managing records:
- Maintain and organize office records, including filing, archiving, and data entry
4.Assisting with financial tasks:
- Handle bookkeeping, budgeting, and billing cycles
5.Facilitating communication:
- Manage communication channels, including phone calls, emails, and post
6.Coordinating events:
- Arrange meetings, conferences, and events, and oversee catering
7.Supporting staff:
- Supervise administrative staff, provide feedback, and support the recruitment, onboarding, and training of new employees
8.Ensuring a safe and clean work environment:
- Coordinate with building management for office maintenance and repairs
9.Providing reports:
- Provide regular office operations reports to management and identify areas for improvement
Remuneration:
- The employee wage shall be paid in cash/check/bank deposit on the end of the month mutually agreed on the time of appointment. And any deductions in records like NSSF& any other will apply.
- The employee shall be entitled to allowance as mutually agreed and applicable (Accommodation, transport facilitation, or cost of transportation as mutually agreed)
- The employee shall be given off days on religious festival (Eid/Christmas etc.) as mutually agreed. And any misfortunes with approval from the office.
Hours of Work/Leave
- The hours agreed mutually should not exceed 8-10 hours a day, with one day off and Saturday as half day with clocking out at 1pm East African Time and over time to be compensated as per mutual agreement.
- The employees will be entitled to 8 days of sick leave in a calendar year. All other leaves will be treated as per mutual agreement between the parties.
Salary:
The Monthly Gross Salary will be 250,000–300,000 shillings before any taxes and any contributions deductions.
EDUCATION BACKGROUND:
1. High school diploma or equivalent
2.Post-secondary education in hospitality or a related field.
3.Relevant experience in housekeeping or janitorial work is crucial, and supervisory experience is often preferred.
4. Inter-mediate level of English
5. Fluent in Swahili (written & Spoken)
6. Intermediate Computer skills (Typing, Copying, Scanning, Excel)
