Accor Hotel is a French multinational hospitality company that owns, manages, and franchises hotels, resorts, and vacation properties. It is the largest hospitality company in Europe and the sixth-largest hospitality company worldwide.
We are recruiting to fill the position below:
Job Title: Housekeeping Manager
Job ID: REF64768H
Location: Ikeja, Lagos
Job type: Full Time
Category: Rooms
Job Description
- The Housekeeping Manager plays a pivotal role in delivering an exceptional guest experience by ensuring that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, comfort, and aesthetics.
- This role requires a hands-on leader with strong attention to detail, excellent team management skills, and the ability to drive productivity while maintaining luxury service levels.
Duties and Responsibilities
Operational Leadership:
- Oversee the daily operations of the housekeeping department, ensuring consistency and excellence in cleanliness across all areas of the hotel.
- Lead morning briefings and daily planning meetings with housekeeping supervisors and team members.
- Coordinate room assignments and prioritize cleaning based on arrivals, departures, VIPs, and guest preferences.
- Ensure readiness of rooms and common areas before peak check-in times, collaborating closely with Front Office.
Team Management & Development:
- Recruit, train, mentor, and evaluate the housekeeping team to maintain a high-performance, service-oriented culture.
- Conduct ongoing training on cleaning techniques, safety protocols, grooming standards, and customer service.
- Monitor and manage team schedules, attendance, and time-off requests to ensure optimal staffing levels.
- Foster a positive work environment, promoting teamwork, motivation, and accountability.
Compliance & Safety:
- Enforce compliance with hotel policies, safety standards, hygiene protocols, and local health regulations.
- Ensure proper handling and maintenance of housekeeping equipment and tools.
- Lead safety drills, chemical handling training, and ergonomic awareness sessions.
Collaboration & Reporting:
- Work closely with Front Office, Engineering, and Laundry teams to ensure a seamless operation.
- Prepare departmental reports including room status, productivity metrics, inventory logs, and incident reports.
- Participate in management meetings and contribute to hotel-wide service improvement initiatives.
Guest Service Excellence:
- Address guest inquiries and concerns related to housekeeping services promptly and courteously.
- Manage guest preferences, such as allergies, special requests, or VIP services.
- Conduct periodic room inspections to ensure standards are being met and guest expectations exceeded.
Inventory & Budget Management:
- Maintain par stock levels of all linen, guest amenities, and cleaning supplies.
- Manage departmental expenses and control costs through efficient use of materials and labor.
- Identify and recommend cost-saving initiatives without compromising quality.
Qualifications
- Bachelor’s Degree in Hospitality Management, Hotel Administration, or a related field preferred
- Ability to manage budgets, control inventory, and ensure cost-efficiency
- Knowledge of housekeeping procedures, cleaning equipment, and chemicals
- Familiarity with health & safety standards and hygiene regulations
- Strong communication and interpersonal skills
- Diploma or certification in housekeeping operations or hotel management is an advantage
- Minimum of 3 years of experience as Housekeeping Manager or in similar position
- Strong leadership and team management skills
Other Requirements:
- Experience is an asset
- Fluency in English.
How to Apply
Interested and qualified candidates should:
Click here to apply
