Hotel Receptionist

Avenza Grand Spring Hotel, located on Akala Express, Ibadan, Oyo State, offers a luxurious and eco-friendly hospitality experience. Founded to provide comfort, relaxation, and unique partnerships, the hotel delivers exceptional service in a serene and secure environment. Guests enjoy a “home away from home” ambiance with premium lodging, gourmet dining, and an in-door bar. Catering to a diverse audience, Avenza Grand Spring Hotel blends modern convenience with personalized care. It stands as a destination where luxury, sustainability, and unforgettable experiences converge.

Job Title: Hotel Receptionist

Location: Ibadan, Oyo

Employment Type: Full-time

Department: Front Office

Reports to: Hotel Manager

Job Description

• The Hotel Receptionist is the first point of contact for guests, responsible for delivering exceptional service to ensure a positive and memorable stay.
• This role involves managing reservations, handling guest check-ins and check-outs, processing payments, and providing concierge services.
• A professional demeanor, excellent communication, and attention to detail are critical for maintaining guest satisfaction and upholding the hotel’s standards of excellence.

Primary Responsibilities
Guest Check-In and Check-Out:

• Welcome guests warmly and handle the check-in/check-out process efficiently.
• Verify guest identity, process payments, and issue room keys.

Reservations Management:

• Manage phone, email, and online reservations, ensuring accurate record-keeping.
• Coordinate with the reservation team to optimize room occupancy.

Guest Services and Information:

• Provide guests with information about hotel services, local attractions, and transportation.
• Respond promptly to guest inquiries and resolve complaints or escalate issues as needed.

Front Desk Operations:

• Maintain an organized and professional reception area.
• Keep accurate records of room availability, bookings, and payments.
• Balance cash registers and report daily financial transactions.

Communication and Coordination:

• Liaise with housekeeping, maintenance, and other departments to meet guest needs.
• Notify relevant staff of guest arrivals, departures, and special requests.

Security and Safety:

• Monitor guest access and ensure compliance with hotel policies.
• Report any suspicious activities or security issues to management.

Administrative Duties:

• Handle correspondence, emails, and calls professionally.
• Maintain guest records and ensure data privacy according to hotel standards.

Requirements

• Courses / Qualification: OND
• Relevant Experience: 1 – 2 years experience in a similar role
• Required Age: 23-30 years

Special Skills & Key Behavioural Competencies:

• Excellent customer service and communication skills.
• Proficiency in hotel management software and basic computer skills.
• Strong organizational skills and attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Professional appearance and a friendly demeanour.
• Problem-solving skills and the ability to handle conflict diplomatically
• Must be resident in City of interest.