Reporting to the Chief Retail Banking Officer, the role holder will be responsible for driving the growth and profitability of the personal banking segment by leveraging data insights and analytics. The role focuses on designing customer-centric strategies, enhancing product offerings, and delivering exceptional service experiences while fostering data-driven decision-making to achieve business goals.
KEY ACCOUNTABILITIES:
- Develop and execute a comprehensive personal banking strategy aligned with the bank’s overall retail banking objectives.
- Champion the use of data analytics to enhance customer acquisition, retention, and profitability.
- Identify and exploit growth opportunities in emerging and underserved markets.
- Utilize advanced analytics to understand customer behaviours, preferences, and trends.
- Implement predictive models to identify cross-selling, up-selling, and retention opportunities.
- Monitor portfolio performance using key metrics to ensure sustained growth and mitigate risks.
- Lead initiatives to enhance customer journeys using insights derived from data.
- Oversee the development of digital solutions and personalized products to meet customer needs.
- Collaborate with marketing and IT teams to deliver impactful campaigns driven by customer segmentation and analytics.
- Oversee the design, implementation, and management of personal banking products and services.
- Continuously analyze product performance and refine offerings to maximize profitability and market relevance.
- Ensure products are competitively positioned and compliant with regulatory standards.
- Build and lead a high-performing team equipped with data analytics and customer management skills.
- Foster a culture of innovation, accountability, and customer-centricity.
- Provide mentorship and career development opportunities for team members.
- Ensure adherence to all regulatory requirements and bank policies within the personal banking portfolio.
- Identify and mitigate risks using data-driven risk management approaches.
- Key Performance Indicators (KPIs)
- Growth in personal banking revenue and profitability.
- Customer acquisition and retention rates.
- The success of data-driven strategies in improving customer lifetime value.
- Portfolio health and risk metrics.
- Employee engagement and team productivity.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- Bachelor’s Degree in a business discipline. An MBA, related master’s or professional banking qualification would be of added advantage
- Data Analytics Certification training
- Advanced Leadership Training
- 8 years experience in Banking in particular.
- Strong analytical and problem-solving skills.
- Proficiency in data analytics tools and software (e.g., SQL, Power BI, Tableau).
- Proven experience in leveraging data insights for business growth.
- Demonstrated success in developing and implementing customer-centric strategies.
- Excellent leadership and interpersonal skills.
- Strategic thinking with a focus on execution.
- Strong understanding of personal banking products, services, and regulatory requirements. Basic understanding of cross-functional structures and operations
- Strong People management and Leadership skills
- Outgoing, self-motivated, assertive and proactive.
- A self-driver who is oriented and able to meet deadlines.
- Excellent communication, interpersonal and negotiation skills.
- Good presentation skills to senior-level audiences
- Strong analytical and innovative abilities.
- Effectiveness & full of passion for the organization
- Ability to develop a succession plan and mentor potential successors for key roles within the subdomain
INVITATION
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below:
Deadline: Tuesday 28th January 2025.
Only short-listed candidates will be contacted. Please note that all recruitment terms and conditions in the HR Policies and Procedures Manual shall apply.
