Key Tasks
Customers
- Identify and develop potential, sustainable customer relationships
- Respond to customer enquiries / complaints
- Lead in engagements and strategic customer interfaces with Key Account Contacts
- Provide leadership in the areas of product and business development, resource utilization, Country organization and activities
- Support and co-ordinate the development, implementation and localization of key initiatives and
Programs
- Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
- Establish KPI’s and obtain agreement & commitment from Country management
- Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements
- Carrier contact/negotiation (AFR) according to corporate policy and local requirements
Stakeholders
- Carrier contract/relationship and performance management
- Interact with commercial team (at country level) in terms of pricing
- Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)
- Responsible for EBIT result at country/country group level AFR.
- Compliance to corporate policy
- Win-win partnership/contract/business arrangements
- Defined KPI’s/Performance Dimensions
- Achievements of KPIs
- Quality input provided for marketing & pricing policy development
- Defined quality measures Achievement of quality KPI’s
Process
- Defines, monitors and enforces targets to the operational units
- Select and assigns key positions to reach targets
- Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions
- Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.
- Defines and implements Airfreight ISO standards in line with corporate instructions
- Responsible for operational management, Production sites, Traffic management, technical support (buying, capacity etc.), Local purchasing on country/country group level for AFR according to corporate policy
- Proposes IT needs
- Responsible for Preferred Carrier adherence
- Responsible for Operational KPI’s
People management
- Determine organization’s structure, roles and responsibility and performance targets for the function
- Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
- Develop a team spirit and multitasking capabilities within the team
- Plan, organize and direct an efficient and effective function
- Develop KPI’s with team members and monitor individual performance
- Conduct performance appraisal, including coaching
- Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and target
- Identify training needs and opportunities to develop a highly skilled functional department
Now, Here’s What We Need From You.
- In-depth knowledge in the logistics industry especially the Airfreight product both imports and exports.
- Commercially astute with excellent business acumen
- Presentation and facilitation skills.
- Excellent training skills
- Strong Customer-facing and interaction skills
- Excellent Communication skills – spoken and written.
- Outstanding Negotiation and interpersonal skills
- Strong Leadership skills
- Analytical, organizational and motivational skills
- People Management skills
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
