Job Ref. No: JHIL145
Position: Head of Agency & Branch Network
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company
based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to
become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical
Insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee
Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi. It is the only ISO certified
insurance group listed 2on the three East Africa stock exchanges – The Nairobi Securities Exchange
(NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly
rated on leadership, quality and risk management and have been awarded an AA- in Kenya and
Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.
We currently have an exciting career opportunity for a Head of Agency & Branch Network within
Jubilee Health Insurance Limited. The position holder will report to the General Manager, Retail
& SME Sales and will be based at our Head Office in Nairobi.
Role Purpose
Responsible for overseeing and managing the agency and branch network. This role focuses on
developing and executing strategies to expand the network, drive business growth, ensure operational
efficiency, and maintain strong relationships with agency partners and branch managers.
Key Responsibilities
1.Strategy
I. Network Expansion Strategy: Develop and implement a strategic plan to expand the agency
and branch network, identifying potential locations, target markets, and growth opportunities.
II. Business Development: Identify and pursue business development initiatives to increase
market share, attract new agency partners, and drive revenue growth through the agency and
branch network.
III. Channel Development: Identify and capitalize on opportunities to expand the agency and
branch network. Oversee the recruitment, training, and development of agents and branch
managers.
2.Operational
I. Network Management: Oversee the day-to-day operations of the agency and branch network,
ensuring compliance with operational guidelines, policies, and regulatory requirements specific
to the insurance industry.
II. Performance Monitoring: Monitor the performance of agency partners and branch managers,
review key performance indicators (KPIs), and provide guidance and support to improve
productivity and achieve targets.
III. Marketing and Promotions: Collaborate with the marketing team to develop and execute
marketing and promotional campaigns to drive sales through the agency and branch network
3.Corporate governance
I. Compliance: Ensure compliance with insurance regulations, internal policies, and ethical
standards across the agency and branch network. Implement governance frameworks and
monitor adherence to risk management and compliance procedures.
II. Operational Efficiency: Implement processes and systems to improve operational efficiency,
streamline workflows, and enhance customer service within the agency and branch network.
4.Leadership & Culture
I. Team Leadership: Provide leadership and guidance to agency partners, branch managers, and
the network team, fostering a culture of collaboration, innovation, and high performance.
II. Relationship Management: Build and maintain strong relationships with agency partners,
branch managers, and other key stakeholders to promote a positive and productive working
environment.
Laws, Regulations Company Policies: Stay informed about and strictly adhering to all external laws,
including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, Data Protection
laws, and any other relevant regulations applicable to your industry; Understand, implement, and
enforce internal company policies, processes, and procedures; Ensure that operational compliance
programs are in place within your department. Develop and implement processes and controls that
promote compliance with external laws, regulations, and internal policies; Foster a robust ethical culture
within the organization, Lead by example, demonstrating and promoting ethical behavior, integrity, and
compliance with laws and regulations. Encourage open communication and reporting of any potential
compliance concerns or violations.
Key Skills and Competencies
1. Risk Assessment and Mitigation
2. Team Leadership and Development: Lead and develop a high-performing team.
3. Reporting and Communication: Prepare and deliver comprehensive reports, presentations, and
updates to senior management and key stakeholders on the progress, outcomes, and impact of the
Business
4. Network Growth: Expand the agency and branch network by attracting new partners, opening new
branches, and increasing market penetration.
5. Business Performance: Achieve revenue targets, profitability goals, and other performance objectives
for the agency and branch network.
Academic Qualifications
1. Bachelor’s degree in business administration, Finance, or a related field. Master’s degree is a plus.
2. Professional Insurance Qualification
Relevant Experience
Minimum of 8 years of experience in sales and distribution within the insurance industry, with at least 4
years in a management role overseeing agency and branch networks.
If you are qualified and seeking an exciting new challenge, please apply via
[email protected] quoting the Job Reference Number and Position by
24th January 2025
Only shortlisted candidates will be contacted.
