The role holder will lead and manage the Core Operations function in Country (comprising Account Origination, Account Maintenance, Processing and Clearing, Card Operations, Cash Operations and Domestic Payments) in line with regulatory requirements, market rules, directives, policies and deadlines to achieve defined targets and quality standards and minimise risk whilst maintaining a positive client experience.
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce, Finance and Accounting, Banking, Engineering Sciences Study Direction
Experience Required
Operations Production Services
10 overall years’ of experience within Operations
3-4 years
Client services
3-4 years
Managing an Operations team, business or product unit
3-4 years
Managing risk and controls in an Operations environment
5-7 years
In a banking operations environment
8-10 years
Working in an Operations environment within a multi-national banking or financial services business
Behavioral Competencies:
- Articulating Information
- Challenging Ideas
- Developing Expertise
- Developing Strategies
- Directing People
Technical Competencies:
- Automation Acumen
- Automation Literacy
- Business Intelligence
- Client Relationship Management
- Coaching and Mentoring Operational Practices
