Pridelnn Flamingo Beach Resort is urgently seeking an experienced Guest Relations to join our team.
KEY RESPONSIBILITIES:
- Identify Vips and conduct special Check-in and check out for these guest.
- Respond appropriately to guest requests and complaints.
- Prepares and cordinates the distribution of guest amenities,welcome letters and and fruit set ups for Vips,long staying guests, and the guests for the special programme.
- Have the courtesy call programme adhering to the standard within the required frequency.
- Able to work a flexible rota.
- Maintaining an active presence in the hotel lobby to greet and assist incoming guests.
- Collect online reviews and guest feedback data.
REQUIREMENTS
- Degree/Diploma in Front Office / Customer Service from a recognized Hospitality
- Institution.
- Customer Service Skills: Strong communication and interpersonal skills to effectively interact with guests.
- Experience: Prior experience in customer service, front desk operations, or a similar role in the hospitality industry.
- Problem-Solving Abilities: Ability to handle guest complaints and resolve issues efficiently.
- Multilingual Abilities: Proficiency in multiple languages can be an asset, especially in international settings.
- Friendly and Approachable: A warm and welcoming demeanor to make guests feel comfortable.
- Professional Appearance: Maintaining a neat and professional appearance at all times.
- Organized and Efficient: Strong organizational skills to manage multiple tasks and responsibilities.
How to Apply:
Send your CV and a cover letter to [email protected] by Friday, 07th March 2025. Please use the subject line “Guest Relations Application – Pridenn Flamingo”
