We are recruiting Front Office Manager (x1) on a Permanent basis for
Federal Palace Hotel &Casino
Main Purpose of the Job:
We seek an outstanding Front Office Manager to lead our team in delivering unparalleled hospitality experiences. Ensure seamless check-ins, exceed guest expectations, and drive loyalty. As Front Office Manager, you will oversee the Front Desk, Concierge, and Guest Services. Your expertise will guarantee exceptional service, maximize guest satisfaction, and maintain high operational standards.
Education, experience and competencies required:
Ø Minimum 5 years of experience in a managerial Front Office role.
Ø Proven track record of success in luxury hospitality.
Ø Excellent communication, leadership, and interpersonal skills.
Ø Knowledge of hotel management software (e.g., Opera, Protel).
Ø Strong analytical and problem-solving skills.
Ø Bachelor’s degree or HND in Hospitality Management or related field.
Ø Strong analytical skills and attention to detail
Ø Fully computer literate
Ø Confidence to deal with a range of stakeholders
Ø Excellent time management skills and ability to prioritize a demanding workload
Ø Experience in the hospitality environment will be an added advantage.
Ø Excellent communication skills
Ø Self motivated with strong self discipline, integrity and honesty
Duties and Responsibilities:
Ø Manage Front Desk, Concierge, and Guest Services teams.
Ø Ensure prompt, personalized check-in/check-out processes.
Ø Develop and implement guest service standards.
Ø Foster positive guest relations through proactive engagement.
Ø Resolve guest complaints efficiently.
Ø Optimize room allocation and revenue.
Ø Revenue Management and Admnistration
Ø Monitor and control front office operations.
Ø Train and develop staff.
Ø Collaborate with other departments.
Desirable Qualifications:
1. Certification in Hospitality Management (e.g., CHA, CHT).
2. Familiarity with Nigerian hospitality industry.
If You Shine, We Want You!
Send your resume and cover letter to: [email protected]
Application Deadline: 7th November 2024
