Join our team and be part of a prestigious establishment renowned for its luxury and exceptional guest services. As a Front Office Executive, you will play a vital role in delivering unforgettable guest experiences, upholding our brand’s reputation, and ensuring seamless operations at the front desk.
Key Responsibilities:
Guest Relations:
- Warmly welcome guests and ensure a smooth check-in and check-out process.
- Address guest inquiries, concerns, and complaints with professionalism, exceeding expectations.
- Provide personalized recommendations for services, amenities, and local attractions.
Guest Experience Management:
- Anticipate guest needs and offer tailored services proactively.
- Ensure all guest touchpoints—from arrival to departure—are seamless and memorable.
- Collect and act on guest feedback to continuously enhance experiences.
Service Excellence:
- Communicate services, amenities, and local attractions clearly and accurately.
- Collaborate with other departments to deliver personalized guest experiences.
- Handle guest concerns with empathy and professionalism.
Reservations and Bookings:
- Manage online and offline bookings, ensuring accurate records.
- Handle room assignments, upgrades, and special requests in line with guest preferences.
Administrative Duties:
- Maintain accurate guest records and prepare daily occupancy and revenue reports.
- Ensure compliance with company policies and luxury standards.
Team Collaboration:
- Coordinate with housekeeping and other departments to ensure readiness of rooms and facilities.
- Assist in training new front desk staff on procedures and standards.
Financial Transactions:
- Manage billing and payments accurately, reconciling cash and card transactions.
Facility Oversight:
- Monitor the lobby and front office area, maintaining a pristine and welcoming environment.
- Respond promptly to emergencies, implementing necessary protocols.
Qualifications:
- 2 to 4 years of experience in front office or guest relations roles, preferably in luxury establishments.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities with keen attention to detail.
- Proficiency in reservation software and basic financial transactions.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
Why Join Us?
- Competitive salary and benefits.
- A supportive team and a chance to work in a luxury environment.
- Opportunities for professional growth and development.
Mode of Application: Interested and Qualified Candidate can apply via this link: https://forms.gle/G1UA7mGgEBj4cMyB6 OR Send your CV to [email protected]