Fraud Operations Manager

Job Description

Lead the Fraud Detection team to deliver operational and client excellence through the execution of quality, efficient customer service; responsible for creating an environment within which the team will be perform. Responsible for keeping abreast of Fraud trends and developments;  Ensures that service failures in products have been identified and resolved through effective problem solving, thereby reducing losses and minimizing reputational risk.

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Risk Management

Experience Required
Group Anti Financial Crime
Compliance
5-7 years
Specific experience in running fraud awareness programmes across the financial services sector within a corporate or consulting environment. Experience working in a financial crime investigations, risk or compliance environment.

Additional Information

Behavioral Competencies:

  • Checking Details
  • Convincing People
  • Developing Expertise
  • Embracing Change
  • Establishing Rapport

Technical Competencies:

  • Content Creation and Management
  • Evaluating Risk Management Effectiveness
  • Financial Industry Regulatory Framework
  • Internal Communication Channels
  • Risk Awareness

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