Job Description
Reporting to the Chapter lead, Fraud Investigations, the individual is responsible for carrying out Fraud Investigations, data analysis, Systems Forensic acquisitions & analysis and manage customer fraud related escalations.
Responsibilities
RESPONSIBILITIES
Risk Analysis, and Audit
- Proactively conduct Fraud Reviews in critical or high fraud risk areas across the business.
- Able to develop workflows for new and existing data.
- Can develop standard monitoring reports to monitor KPI performance.
- Can engage internal and external partners to review and present insights.
Forensic reviews and Investigations
- Able to conduct forensic acquisition, storage and analysis of electronic evidence from electronic devices.
- Analyze jailbroken/rooted devices for exploits and offer solutions on security of the devices.
- Detect and investigate SIM box fraud, call termination fraud interconnect bypass and other GSM Telecommunications fraud.
- Assist in reverse-engineering fraudulent telecom apps or scripts used in revenue leakage and fraud exploitation.
- Able to conduct and manage fraud investigations of cases assigned.
- Able to identify links between objects, events, people and location using link analysis methods to develop evidence flow.
- Able to prepare planned and Adhoc reports on insights arising out of investigations done.
- Able to represent Safaricom before court on fraud related matters.
- Can propose recommendations to improve control weaknesses identified during investigations.
- Understands and utilizes Chain of custody principles while handling evidence.
- Able to conduct forensic acquisition and storage of electronic evidence from electronic devices.
- Able to coduct analysis and reporting of electronic evidence.
- Can report to law enforcement agencies, cases of staff engaged in Fraud against customers and/or Safaricom.
- Able to engage and guide law enforcement agencies with relevant legally acceptable information to apprehend and prosecute suspects.
- Able to create and maintain a robust and risk-based intelligence-gathering network in all areas of business.
Data analytics and Mining
- Able to query/mine data from different sources using different scripting tools e.g. SQL, Python etc.
- Able to develop workflows for new and existing data.
- Uses a variety of analytical tools to give insights and derive trends for given fraud scenarios.
- Ability to carry out second level analysis on emerging fraud trends.
- Highly proficient in data analysis using multiple toolsets.
- Can develop audience specific insights using presentation tools.
- Can develop standard monitoring reports to monitor KPI performance.
- Can engage internal and external partners to review and present insights.
Automation, reporting and tooling
- Understanding of fraud risk landscape for GSM/MPESA frauds.
- Specialized fraud risk knowledge in one specific business area.
- Ability to engage different stakeholders required in automation journey.
- Can identify opportunities in collaboration with Stakeholders to minimize manual handshakes of data and reports.
- Ability to design practical automated solutions.
Must Have Technical / Professional Qualifications
- Minimum education qualifications required – Bachelor’s degree in a Business or Computing related discipline.
- Good working knowledge of Agile methodology ways of working.
- Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
- Certification in Digital forensics and/or incident response will be an added advantage.
- Proven hands-on fraud investigations experience in a GSM Company, Fintech and/or Systems Forensic systems audit firm environment for a minimum period of three (3) years.
- Knowledgeable in identifying indicators of fraud through data-mining and analysis exercises.
- Good knowledge of GSM network business models and processes.
- A conceptual thinker able to work independently.
- Good communication skills – written and verbal – to succinctly present findings and communicate with a variety business partners.
How To Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
Qualifications
ABOUT US
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
