- CUSTOMER SERVICE EXECUTIVE
Fracht Kenya, a leading logistics and freight forwarding company, is looking for a Customer Service Executive to join our Mombasa branch. This role is responsible for cargo tracking, customer communication, invoicing, and operational coordination to ensure excellent service delivery to our clients.
ROLE OVERVIEW
The Customer Service Executive will be responsible for preparing coordinating cargo report lacal shipments, updating clients on shipment progress, and ensuring accurate documentation and invoicing.
The role requires strong communication skills, problem-solving abilities, and attention to detail in a fast-paced logistics environment.
KEY RESPONSIBILITIES
Cargo Reporting & Operations
- Prepare and send daily cargo reports to customers.
- Track and monitor import and Exports shipments, updating clients on additional requirements.
- Manage and coordinate local shipments under Mombasa clearance (port/CFS).
- Oversee project cargo, ensuring correct documentation and timely client updates.
- Provide shipment details and guidance to customers, ensuring smooth logistics processes.
CUSTOMER COMMUNICATION & ISSUE RESOLUTION
- Act as the main point of contact for customers, handling inquiries via email, phone, or in person.
- Address and escalate customer queries and complaints, ensuring resolution.
- Provide accurate shipping and logistics information to clients.
- Coordinate with partner offices and local stakeholders for smooth shipment handling.
INVOICING & DOCUMENTATION
- Validate and process billing to ensure accurate invoicing through the TRAKIT system.
- Monitor general requests, invoice escalations, and system updates.
- Maintain KP| statistics for sea shipments.
GENERAL & AD-HOC RESPONSIBILITIES
- Perform other duties assigned by the Head of Customer Service.
- Promote Fracht Kenya’s services to potential and existing clients.
QUALIFICATIONS & EXPERIENCE
Education:
- Bachelor’s Degree in Business Administration or Customer Service Management.
- Diploma in Customs Clearing & Forwarding.
- Certificate in East Africa Customs Freight Forwarding Practicing
- Certificate.
Experience:
• Knowledge of customs clearing and forwarding is an added advantage.
KEY COMPETENCIES & PERSONAL ATTRIBUTES
Strong teamwork & interpersonal skills
Excellent communication (written & verbal)
Ability to work long & irregular hours
Attention to detail & problem-solving mindset
Ability to meet deadlines & handle pressure
- SHIPPING EXECUTIVE
Fracht Kenya is a leading logistics and freight forwarding company dedicated to providing world-class supply chain solutions. We are seeking a Shipping Executive to join our Mombasa branch.
ROLE OVERVIEW
The Shipping Executive will be responsible for managing and overseeing shipping line operations for both import and export shipments.
This includes ensuring timely coordination of shipping activities, maintaining relationships with shipping lines, and supporting the Head of Section to ensure seamless operations
KEY RESPONSIBILITIES
- Manage day-to-day shipping line operations efficiently.
- Ensure timely processing of Delivery Orders within 48 hours as per KPls.
- Monitor and coordinate shipment arrivals at the Mombasa port.
- Oversee accurate documentation, including Bills of Lading, manifests, and customs declarations.
- Maintain up-to-date knowledge of shipping regulations and ensure compliance.
- Generate and update DO status reports using TRAKIT.
- Maintain strong relationships with shipping lines and resolve disputes.
- Collaborate with logistics, warehousing, and transportation teams for smooth operations.
- Supervise and mentor junior staff in the shipping operations team.
- Prepare regular reports on shipping activities and performance metrics.
- Undertake any other duties as assigned.
QUALIFICATIONS & EXPERIENCE
Education:
• Diploma in Clearing & Forwarding, Logistics, Supply Chain Management, Business Administration, or a related field
Certification:
• KESRA or ICS(Institute of chartered shipbrokers will be an added advantage.
EXPERIENCE:
- Knowledge in customs clearing and forwarding is an added advantage.
- Experience in dealing with shipping lines and depots.
- Prior experience using TRAKIT, Cargowise, or similar operational systems.
KEY COMPETENCIES & PERSONAL ATTRIBUTES
- Strong teamwork and interpersonal skills.
- Excellent written and verbal communication skills.
- Ability to work long and irregular hours.
- Strong organizational and problem-solving skills.
- High level of integrity and professionalism.
- Ability to meet deadlines under pressure.
Please indicate “Shipping Executive – Mombasa” in the subject line.
- HEAD OF PORT OPERATIONS
Fracht Kenya, a leading logistics and freight forwarding company, is looking for a Head of Port Operations to join our Mombasa branch. This role is responsible for overseeing port operations, supervising a team of Field Coordinators, and ensuring efficient import and export processes through the port of Mombasa.
ROLE OVERVIEW
The Head of Port Operations will manage all port activities, ensuring compliance with customs regulations, shipping procedures, and company policies. The role requires strong leadership, problem-solving skills, and the ability to work in a high-pressure environment to optimize operational efficiency and customer satisfaction.
KEY RESPONSIBILITIES
- Port Operations & Cargo Management
- Supervise and coordinate port clerks and field coordinators for efficient cargo processing.
- Oversee the preparation and processing of shipping and customs documentation, including bills of lading and import/export
- Monitor cargo movements and vessel schedules to minimize delays and optimize operations.
- Ensure compliance with customs regulations, port procedures, and company policies, resolving any operational discrepancies.
- Implement and maintain effective systems for cargo tracking, documentation, and quality control.
Stakeholder Engagement & Issue Resolution
- Liaise with shipping lines, port authorities, customs officials, and other stakeholders to facilitate smooth cargo clearance.
- Investigate and resolve operational challenges, including equipment breakdowns, labor shortages, and security issues.
- Monitor and analyze key performance indicators (KPls) to drive efficiency and improve service delivery.
Leadership & Team Management
- Provide leadership, guidance, and performance management to the port operations team.
- Ensure the safety and security of personnel, equipment, and cargo in line with industry standards.
- Drive continuous process improvements to enhance customer satisfaction and operational excellence
QUALIFICATIONS & EXPERIENCE
Education:
- Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Diploma in Customs Clearing & Forwarding is an added advantage.
Experience:
- Minimum of 5 years’ experience in port operations, shipping, or logistics.
- Proven leadership experience managing port teams and stakeholder relationships.
- Experience in handling special cargo and breakbulk shipments
Key Competencies & Personal Attributes
- Strong leadership & problem-solving skills
- Excellent communication & stakeholder management
- Ability to work under pressure & meet tight deadlines
- In-depth knowledge of port procedures, customs regulations, and logistics processes
- Commitment to operational excellence & continuous improvement
HEAD OF CUSTOMER SERVICE
Fracht Kenya is a leading logistics and freight forwarding company committed to providing world-class supply chain solutions. We are seeking a highly motivated and experienced Head of Customer Service to join our Mombasa branch.
• Oversee and manage all customer service activities to ensure seamless operations.
• Develop and implement customer service strategies to enhance client satisfaction.
• Handle complex customer inquiries and complaints, ensuring swift resolution.
• Lead, mentor, and train the customer service team to maintain high service standards.
• Monitor and report on customer service performance, providing insights to management.
• Ensure efficient coordination between customers, operations, and commercial teams.
• Supervise customs brokerage and ensure timely cargo clearance and delivery.
• Oversee cash handling, invoicing, and financial accountability for the section.
• Establish and maintain strong relationships with clients, partner offices, and service providers.
• Manage export operations and ensure compliance with industry regulations.
ROLE OVERVIEW
The Head of Customer Service will be responsible for planning, executing, supervising, and leading all customer service activities at our Mombasa branch. This role requires a proactive leader with strong problem-solving skills, a customer-centric mindset, and a strategic approach to service excellence.
KEY RESPONSIBILITIES
QUALIFICATIONS & EXPERIENCE
Bachelor’s Degree in Business Administration, Management, or a related field.
Diploma in Customs Clearing & Forwarding.
Certificate in Customer Care.
Minimum of 5 years’ experience in a reputable clearing and forwarding firm
KEY SKILLS & COMPETENCIES
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to work in a fast-paced environment and meet deadlines.
Proficiency in customer service and logistics operations.
Kindly indicate “Head of Customer Service – Mombasa” in the subject line on your job application.
- FIELD OPERATIONS COORDINATOR
Fracht Kenya, a leading logistics and freight forwarding company, is looking for a Field Operations Coordinator to join our Mombasa branch. This role is responsible for handling field operational tasks related to the import and export of goods through the port of Mombasa.
ROLE OVERVIEW
The Field Operations Coordinator will coordinate with shipping lines, port authorities, and relevant stakeholders to ensure smooth cargo clearance and movement. The role requires strong communication, problem-solving skills, and the ability to work efficiently in a fast-paced environment.
KEY RESPONSIBILITIES
Port & Cargo Operations
- Coordinate with shipping lines, port authorities, and Crs operators to ensure timely cargo clearance.
- Process and lodge shipping documentation, customs paperwork, and import/export permits with relevant authorities.
- Verity the accuracy of shipping and customs documents, ensuring compliance with regulations.
- Liaise with customs officials to resolve clearance issues and discrepancies.
- Maintain accurate records of cargo movements, including arrival/departure times and shipment details.
- Assist in resolving logistical challenges such as delays, damages, or lost shipments.
- Stay updated on import/export regulations, port procedures, and industry trends to optimize operations.
Communication & Coordination
- Act as the main contact point between the office and third-party stakeholders.
- Address inquiries regarding logistics and provide timely shipment updates.
- Resolve service issues by identifying problems, implementing solutions, and ensuring follow-ups.
General & Ad-Hoc Responsibilities
- Perform other duties assigned by the Head of Port Operations.
- Promote Fracht Kenya’s services to potential and existing clients.
QUALIFICATIONS & EXPERIENCE
Education
- Diploma in Customs Clearing & Forwarding.
- East Africa Customs Freight Forwarding Practicing Certificate.
Experience
- Knowledge in customs clearing and forwarding is an added advantage.
- Experience in handling special cargo and breakbulk shipments
KEY COMPETENCIES & PERSONAL ATTRIBUTES
- Strong teamwork and interpersonal skills.
- Excellent written and verbal communication skills.
- Ability to work long and irregular hours.
- Strong problem-solving and organizational skills.
- High level of integrity and professionalism.
- Ability to meet deadlines under pressure.
Please indicate “Field Operations Coordinator – Mombasa” in the subject line of your application
DECLARATION EXECUTIVE
Fracht Group Kenya is a leading logistics and freight forwarding company dedicated to providing exceptional services to our clients. We provide comprehensive services to clients across various industries with a focus on innovation, reliability, and customer satisfaction, and are committed to delivering excellence in every aspect of our operations.
JOB OVERVIEW
Fracht Kenya is a leading logistics and freight forwarding company providing world-class supply chain solutions. We are seeking a Declaration Executive to join our Mombasa branch.
ROLE OVERVIEW
The Declaration Executive will be responsible for processing IDF and customs entries, advising internal and external clients on customs, KEBS, and related procedures, addressing HS issues and KRA queries, following up on bonds, and assisting in operations.
KEY RESPONSIBILITIES
- Process IDF requests and customs entries with accuracy and within set timelines.
- Ensure compliance with customs, KEBS, and government
agency regulations. - Verify and advise on HS codes, harmonized tariffs, and EAC
Common External Tariffs. - Address and resolve queries from KRA, clients, and internal teams efficiently.
- Follow up on bond applications, cancellations, and entry perfection to avoid penalties.
- Monitor duty/tax payments and ensure timely settlement.
- Liaise with border control personnel on transit and bond handling.
- Maintain accurate documentation for each shipment to ensure smooth processing.
- Foster a collaborative team environment for efficient service delivery.
QUALIFICATIONS & EXPERIENCE
- Education: Diploma in Clearing & Forwarding, KRATI/KESRA
training, or relevant professional courses. - Experience: Minimum of 3 years in a similar role within the clearing and forwarding industry.
- Technical Skills: Comprehensive knowledge of customs regulations, Incoterms, government agency requirements, and customs systems.
• Computer Proficiency: Ability to work with customs systems and office applications.
KEY COMPETENCIES
- Strong communication and collaboration skills.
- Detail-oriented with excellent problem-solving abilities.
- Customer-focused with a proactive approach to service delivery.
- Ability to work under pressure and meet deadlines.
Please use the subject line “Declaration Executive – Mombasa” when applying.
DRIVER
Fracht Kenya is seeking a professional and experienced Driver to join our team. The ideal candidate will be responsible for transporting goods and materials safely and efficiently while ensuring compliance with traffic laws and company policies.
KEY RESPONSIBILITIES
Safe Vehicle Operation – Drive company vehicles, including vans, trucks, or saloon cars, following all traffic laws and safety guidelines.
Timely Transport of Goods – Deliver materials to assigned destinations punctually and safely.
Loading & Unloading – Secure and handle cargo to prevent damage during transit.
Vehicle Inspections – Conduct pre-trip and post-trip inspections to ensure roadworthiness.
Record Keeping – Maintain mileage, fuel consumption, and maintenance records.
Customer Service – Interact professionally with clients and stakeholders during deliveries.
Traffic Law Compliance – Strictly adhere to road safety regulations and company policies.
QUALIFICATIONS & EXPERIENCE
Education: Kenya Certificate of Secondary Education (KCSE) or equivalent.
License: Valid driver’s license with a clean record.
Experience: At least 3 years of professional driving experience, preferably in logistics or commercial transport. Ability to operate a
motorcycle will be an added advantage
Certification: Valid PSV (Public Service Vehicle) license.
WHAT WE’RE LOOKING FOR
Knowledge of Local Roads – Familiarity with routes, road networks, and traffic patterns.
Physical Strength – Ability to lift, load, and unload cargo.
Attention to Detail – Strong safety awareness and compliance with driving regulations.
Excellent Communication – Ability to interact professionally with clients, colleagues, and supervisors.
Reliability & Flexibility – Willingness to work long/irregular hours, weekends, and holidays as needed Team Player & Independent Worker – Ability to work independently while collaborating with teams.
If you meet the qualifications and are interested in this opportunity, send your CV and cover letter to [email protected] by 20th April 2025.Please indicate the job title on the subject line of your application. Fracht Kenya is an equal opportunity employer. Shortlisting will be done on a rolling basis Only shortlisted candidates will be contacted.
