Duties and Responsibilities
Assist in ensuring overall upkeep of food and beverage outlets
- Frequently check the Club’s facilities and areas that require services from the department
- Inspection of assigned food outlets during working hours.
- Ensure cleanliness is maintained throughout the restaurants, bars, and other service areas.
- Inspect, plan, and ensure that all materials and equipment are ready for service in the department.
- Ensure any repairs or rectification of deficiencies is carried out before service.
People management
- Coordinate service staff during shifts.
- Inspect staff grooming; rectify any deficiencies.
- In liaison with the Events Coordinator, prepare weekly work schedules in accordance with staffing guide-
- lines and work forecasts. Adjust schedules throughout the week to meet the business demands.
- Train staff and ensure they operate within the Club standards.
- Always offer guidance to the staff on various matters.
- Assist the F&B Manager in conducting performance evaluation within the department.
- Drive a great customer experience agenda amongst the teams.
- Address staff absenteeism and disciplinary matters.
Maintenance of high service standards
- Consistently get feedback from members and guests on services rendered, review and recommend improvements.
- Ensure that there is adequate staff to run shifts daily.
- Ensure service turn around time on all orders and service.
- Ensure all orders made are to the specification of the member and their guests.
- Address any challenges faced by staff during service.
- Hold regular discussions with staff on their performance.
- Enforce the set Standard Operating Procedures (SOPs) in everyday operation of the Department.
- Support implementation of and compliance with the set health and safety guidelines/HACCP/ISO at the department level.
- Ensure that there is adequate staff to run shifts daily.
Academic qualifications and experience
- A Degree in Food Service & Hospitality Management or a related course.
- A Diploma in Food and Beverage management.
- Proficiency in use of computers, communication in email and telephone.
- 3-4 years of progressive experience in a busy F&B Operation.
- Experience using POS system.
Personal attributes
- Must possess great customer service skills.
- Great leadership skills, an effective people manager.
- Assertive, ability to handle matters diplomatically but tactically.
- Excellent communication skills orally and in writing.
- Good interpersonal skills.
- A team player with an ability to work with different levels of staff
How to Apply
Interested applicants should send their updated CVs and application letters to [email protected] by 5.00 pm on 9th October 2024 with the email subject being F&B Service Supervisor.
Only shortlisted candidates will be contacted.
