Job Title: Field Technician
Duty station: Bishop Magua Center or Field Sites
Position Type: Contract
Reports To: Senior Hardware Engineer
Primary working relations: Tech-Dev Team, Operations, Customer Support.
About Us: Synnefa is an innovative ag-tech startup dedicated to transforming agriculture through smart, climate-resilient solutions. We provide end-to-end solutions that integrate smart greenhouses, FarmShield IoT sensors, and FarmCloud record-keeping software to enhance farming efficiency, sustainability, and profitability. Our mission is to empower smallholder and mid-size farmers with technology that simplifies farming and increases incomes.
Job Summary
We are seeking a dedicated and skilled Field Technician to join our team. The primary role of this position is to install and maintain solar-powered IoT devices across the county. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in the field. Performance will be measured based on response time to faults, delivery timelines for new installations, and the reliability of installed devices.
Installation
Key Responsibilities:
- Perform site assessments to determine the optimal placement of devices.
- Install devices according to technical specifications.
- Ensure all installations are completed within the specified timelines.
Maintenance
- Conduct regular maintenance checks on installed devices to ensure they are functioning optimally.
- Diagnose and repair faults in a timely manner.
- Keep detailed records of maintenance activities and device performance.
Customer Service
- Provide technical support to users of the devices.
- Regular user training on use and maintenance of the devices.
Performance Monitoring
- Monitor reliability of installed devices.
- Compile and analyze data to identify trends and areas for improvement.
- Report performance metrics regularly.
Qualifications
- Diploma in Mechatronics Engineering, Electrical Engineering or equivalent
- Proven experience in the installation and maintenance of electronic devices or similar technology.
- Experience with solar-powered systems is a plus.
- Strong technical and troubleshooting skills.
- Ability to read and interpret technical manuals and diagrams.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively.
Other Requirements
- Valid driver’s licence.
- Willingness to travel within Kenya as needed.
- Ability to work outdoors in various weather conditions.
Remuneration
- Monthly Gross Salary of KES.45,000-65,000
Benefits At Synnefa
- Medical Cover for both Inpatient and Outpatient.
- Cash Awards and Prizes called Bonuslys (Our team loves it!)
- KES.4,000 Monthly Meal Benefit on top of your monthly gross salary.
- Flexible work hours as long as you do your minimum 40 hours per week.
- No corporate rigidity, fluid environment with informal working relationships to encourage collaboration and teamwork.
- 21 days of Paid Time Off every year.
- Free Unlimited Coffee, Tea, and Cocoa with refreshments at work to help you focus on your goals.
Logistics
- Currently, we expect all staff to be in our office or in the fields working with farmers from Monday to Friday with shifts on Saturday.
Equal Employment Opportunity: Synnefa is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strongly encourage individuals from underrepresented groups to apply, and we strive to make all employment decisions based on merit, potential, and company needs.
DEADLINE TO APPLY: 31st August 2024
All applicants will be notified of their application status on or before 5 p.m. Nairobi time on 14th September 2024.
