The Sopa Work Ethic
· We appreciate the needs and basic expectations of our guests to ensure satisfaction.
· We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
· We act with honesty and integrity, which means doing the right things, at all times, even if no one is watching.
· We use our initiative and creativity to always find the best way to solve a problem for a guest of a colleague.
· We work as a team with colleagues across all departments to deliver the highest level of service at all times.
· We are passionate and show dedication and commitment and are always willing to go the extra mile.
· Every day, we try our best to make our guests feel special.
· We are proud to represent our hotel group and our country to guests from all over the world.
Event Coordinator
As an events coordinator, you are responsible for ensuring that events run smoothly from beginning to the end, including coordinating with vendors, managing budgets, and creating timelines. You will also work closely with clients to ensure that their needs and expectations are met and ensure the success of all events.
You will be responsible for meeting with the group coordinator/event hosts before functions, making introductions, and ensuring that all arrangements are agreeable. Read and analyze banquet event orders to gather guest information, determine proper setup, specific guest needs, buffets, action stations, etc. Working closely with the banqueting team, for the execution and delivery of all events, maximizing revenue, utilization of meeting space, and working to achieve or exceed the defined budgeted revenues for the banquet department.
Responsibilities:
Reporting to the MICE Manager, responsibilities and essential job functions include but are not limited to the following:
· Preparation of events orders and responsible for ensuring they are issued and distributed in a timely fashion.
· Distribute daily events reports to ensure communication with all internal departments throughout the units.
· Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
· Ensure accurate follow-up and communication both internally and to the guest/client.
· Ensure that sales banqueting software are updated daily for all event space bookings.
· Ensure that all accounts are properly updated in the banqueting system.
· Ensure there are enough sales kits available for any customer visit.
· Ensure feedback received from the host/guests is passed on to all departments.
· Ensure a positive working relationship between all departments.
· Able to generate various reports from banqueting systems and excel to track group and event revenue.
· Arrange and manage familiarization / educational trips in line with business needs.
· Follow up with the Sales team to obtain/confirm all event-related information promptly.
· Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure follow-up is done promptly.
· Maintain up-to-date activity and rate information for each account on the banqueting system.
· Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
· Participate in daily business review meetings, sales meetings, and management meetings.
· Consistently offer professional, friendly and engaging service
· Follow departmental policies and procedures.
· Follow all safety policies.
· Any other job related to banqueting assigned by the management.
Prerequisites:
· Excellent communication skills are necessary.
· Knowledgeable at negotiating and sales.
· Good presentation skills.
· Must be flexible to accommodate irregular or extended hours, duties.
Education:
· Degree or diploma in Hotel Management or Degree in Business administration.
· Advanced computer skills, including knowledge of hotel software/PMS or sales and catering software.
Experience:
A minimum of one to two years’ work experience as a Sales Coordinator or Banquet Coordinator in a premium full-service hotel/resort is required.
Application:
Please submit your application by email to [email protected] , quoting ‘Event Coordinator’ in the email header, no later than 3rd August 2024, along with a detailed CV and cover letter demonstrating how your skills and experience make you the ideal candidate for this position. Confidentiality assured. Only shortlisted candidates will be contacted.
