Responsible for fostering a healthy and productive work environment, addressing employee concerns, ensuring compliance with labour laws and regulations and promoting effective communication between employees and management. The Employee Relations Officer acts as a bridge between employees and management, working to resolve conflicts, mitigate issues, and improve overall employee satisfaction and engagement.
Responsibilities
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Establish and maintain positive employee relations by promoting open communication, trust, and mutual respect.
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Serve as a point of contact for employees, addressing their concerns, questions, and grievances in a timely and empathetic manner.
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Conduct investigations into employee complaints, allegations, or policy violations, ensuring fair and unbiased processes are followed.
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Collaborate with managers and HR team to develop strategies for conflict resolution and proactive employee relations initiatives.
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Advise management on employee relations matters, providing guidance and recommendations based on company policies and applicable laws.
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Assist in developing, reviewing, and implementing HR policies and procedures related to employee relations, ensuring compliance with labor laws and regulations.
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Monitor and interpret labor laws, employment legislation, and industry trends to ensure that Gilani’s remains compliant and up-to-date with best practices.
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Conduct audits and assessments to identify potential areas of risk or non-compliance, and propose corrective measures to address any issues.
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Support managers in the performance management process, including coaching, counseling, and providing guidance on performance improvement plans.
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Collaborate with HR and management to develop and implement employee engagement initiatives, fostering a positive and inclusive work culture.
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Assist in conducting employee surveys, analyzing data, and identifying areas for improvement.
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Organize and facilitate employee communication programs, such as town hall meetings, focus groups, or training sessions, to promote effective communication and employee involvement.
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Develop and implement effective communication channels and strategies to enhance employee understanding of company policies, procedures, and initiatives.
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Create and distribute internal communications, such as newsletters, announcements, and updates, to keep employees informed about relevant matters.
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Ensure consistent and timely dissemination of information regarding changes in policies, benefits, or other employment-related matters.
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Conduct annual customer satisfaction reviews and use data to inform the HR scorecard.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field. Relevant certifications or additional HR qualifications are a plus.
- Certified as HR practitioner preferred
- 3-5 year’s experience in a similar job
- Ability to work in a fast-paced environment and proactively analyse and resolve problems.
- Thorough understanding of employment laws concerning labour relations.
- Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Thorough understanding of dispute resolution and compensation administration.
- Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
- Strong interpersonal and communication skills, with the ability to build rapport and effectively communicate with employees at all levels.
- Ability to maintain confidentiality and handle sensitive employee information with discretion.
Application Deadline:4/7/2024
Only shortlisted candidates will be contacted
