E-Commerce Sales and Customer Service Lead

Smart Partners Consulting Limited – Our client is recruiting suitably qualified candidates to fill the position below:

Job Title: E-Commerce Sales and Customer Service Lead

Location: Oregun, Ikeja – Lagos

Employment Type: Full-time (On-site)

Job Summary

• Our client is seeking a dynamic and experienced eCommerce Sales and Customers Service Lead immediately. The ideal candidate will be responsible for driving revenue growth by leveraging and managing our online sales and marketing channels, particularly on SHOPIFY with FreshDesk experience.
• The successful candidate will also be in charge of B2B sales of our interior décor, and mattresses.

Job Responsibilities

• • Develop and implement a comprehensive eCommerce sales strategy to drive revenue growth and brand awareness
  • Lead the online sales team to meet monthly sales targets through cross-selling and upselling strategy
  • Manage Customers Enquiries promptly and resolve customers issues
  • Manage online lead conversation processes
  • Manage and optimize product online listings and other online sales channels.
  • Analyze sales data and market trends to identify opportunities for growth and improvement.
  • Work closely with the finance team to develop accurate demand forecasts and manage inventory levels.
  • Manage social media conversations professionally
  • Work closely with the Logistics department to ensure customers receive products within the deliverable’s timeline.
  • Collaborate with cross-functional teams to ensure consistent brand messaging and customer experience across all channels.
  • Monitor and manage performance on Freshdesk SHOPIFY and Vendor Central.
  • Stay up-to-date with the latest eCommerce trends and technologies to ensure our company maintains a competitive edge.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum of 5 years of experience in eCommerce sales.
• Proven experience with E-commerce Marketplace software and other CRMs.
• Demonstrated ability to develop and implement effective sales strategies and marketing campaigns.
• Strong understanding of sales analytics and the ability to use data to drive decision-making.
• Experience with digital advertising, including SEO/SEM and display advertising.
• Excellent written and verbal communication skills, with the ability to create compelling marketing content.
• Strong organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Demonstrated ability to work effectively in a team-oriented environment.
• Strong problem-solving skills and the ability to think strategically and analytically.