Duty Manager – Nursing

1. Operational Oversight:

• Coordinate and supervise all operational activities during night shifts, including nursing, administrative, and support staff.

• Ensure compliance with hospital policies, procedures, and regulatory requirements throughout the night.

• Ensure adherence to quality standards.

• Address any issues or concerns promptly and effectively, escalating as necessary to senior management.

• Investigate accidents/untoward incidences at the night and inform the relevant manager.

• Participate in development and implementation of polices for improvement of patient care and safety.

• Ensure equipment uptime of >99% for all clinical and non-clinical equipment.

• Ensure service uptime of >99% for all clinical and non-clinical services.

• Ensure product availability as per service standards.

• Ensure robust enterprise risk management practices

2. Patient Care:

• Monitor patient care activities to ensure quality standards are met and patient safety is maintained.

• Collaborate with nursing staff to address patient needs and resolve any issues that arise during the night.

• Assist in patient transfers in collaboration with Nursing Services Manager (NSM), Finance and the relevant managers

• Inform the NSM & MSM of high risk and sensitive patients

3. Emergency Response:

• Act as the primary point of contact for emergencies during coverage, coordinating response efforts and communicating with relevant stakeholders.

• Implement emergency protocols as needed, ensuring a swift and effective response to critical situations.

4. Staff Management:

• Provide leadership, guidance and managerial support to shift staff, fostering a positive and supportive work environment.

• Conduct regular rounds to assess staff performance, provide feedback, and address any concerns or issues.

• Evaluate workload and staffing levels and where required allocate or re-assign resources to meet demand

• Assist in staff development through bedside teaching, skill checks, mentoring and appraisal

5. Communication and Collaboration:

• Facilitate communication between night shift staff, other departments, and senior management to ensure seamless coordination of activities.• Collaborate with senior managers, other duty managers and department heads to address cross-functional challenges and promote organizational objectives.