REPORTING TO: Head, Card & Payments
JOB PURPOSE: Reporting to the Head Card & Payments, the role holder will be accountable for driving the development of dfcu’s Digital Payments Strategy and successful execution of digital payment solutions through new products, solutions and strategies to grow dfcu’s Payments Ecosystem (Customers, partners, aggregators, volumes, values and revenues).
The role holder will drive the design of innovative payment solutions, and champion the delivery of a seamless customer experience across payments touchpoints
The incumbent will steer the bank’s navigation of today’s dynamic payments landscape and collaborate with cross-functional teams, to drive 10x growth of payments contribution to dfcu’s revenue.
KEY ACCOUNTABILITIES:
Strategy Implementation
- Develop and champion the implementation of dfcu’s payments strategy, in line with the bank’s growth agenda. Work with the Head, Card and Payments to implement and communicate the payments, roadmap and vision
- Own the development of innovative payment initiatives to enhance dfcu’s offerings, ensuring the bank is competitive, leads the market in chosen priority areas, but more importantly, meets and anticipates customers’ needs
- Stay abreast of market trends, competitor propositions, regulatory changes, and emerging technologies to identify opportunities for growth and performance improvement
New Capabilities and Revenue Streams
- Own the commercial and technical payments roadmaps, including the development of business cases and monetization of payment initiatives
- Drive collaboration between stakeholders to identify, define, specify, and deliver solutions that meet customer needs
- Build the payments-as-a-service capability and new revenue streams, and champion the route-to-market, enabling commercialization at scale
Business Growth
- Own the strategic vision and execution oversight in growing dfcu’s payments business; own the payments P&L, strategic planning, commercial performance, and forecasting
- Establish key performance indicators (KPIs) and metrics to track the performance periodically and the success of payment initiatives. Analyze data, generate insights, and make data-driven decisions to optimize performance and drive continuous improvement
- Identify opportunities and create commercial value from strategic relationships with external parties including FinTechs and Telcos, enriching our customer’s experience across the lifecycle of payment solutions
- Support the achievement of business targets including transaction volumes, remittances growth, digital usage and the overall growth of payments non-funded income
Risk and Compliance
- Collaborate with the Risk and Compliance teams to ensure that all payment solutions comply with relevant regulatory frameworks, industry standards, and security requirements
- Mitigate potential risks and implement robust controls within the payment ecosystem
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- Bachelor’s degree in business, finance, or a related field
- Master’s degree in business, finance, or a related field would be an added advantage
- At least ten years experience in payments within financial services, Telco, Fintech, or related field
- Proven track record in driving the growth and profitability of payments businesses
- Strong business acumen and strategic thinking abilities, with the capability to translate insights into actionable plans
- Extensive knowledge of the payments industry in the Ugandan and East African context, its regulatory framework, as well as knowledge of current global trends
- Proven ability to apply technology solutions in solving complex business problems; expertise and experience in defining and building out payment strategies and roadmaps
- Demonstrable understanding of the end-to-end payment platforms and processes from origination to fulfilment and the underlying system components, rules (scheme and network rules) and regulations.
- Business Acumen: Defines a clear picture of the future direction of the organization and develops comprehensive execution and implementation plans
- Customer Mindset: Ability to understand customer needs and wants
- Strong Leadership Skills: Has led organizations through significant change, demonstrating leadership through inspiration and influence, developing, and fostering a high-performance environment, balanced with high levels of employee engagement
- Strong Communicator: Applies excellent verbal and written communication skills to translate the vision and strategy into clear priorities and direction, both internally and externally – engages at all levels of the organization and with key stakeholders
- External Credibility: Strong external network in the payments landscape. Proven payments executive with a strong track record of success
- Flawless Integrity and Judgement: Proven champion for the highest workplace integrity, respect, diversity, equity and inclusion
INVITATION
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below:
Deadline: Friday 27th September 2024. Only short-listed candidates will be contacted.
