Digital Health Intern
Department: Digital Health
Location: Kenya – Nairobi
About Us
Living Goods (LG) is a leading non-profit organization innovatively transforming the health of vulnerable communities. Living Goods leverages a powerful combination of catalytic technology, high-impact training, and quality treatments that empower government community health workers (CHWs) to deliver quality care to their neighbours’ doorsteps. These CHWs also earn meaningful compensation and enhance their stature in the process, reinforcing a virtuous cycle of trust.
The organization prides itself on its agile and quick-footed approach and has embedded experimentation, innovation, and research into its DNA. Additionally, Living Goods pushes itself to account for quantifiable and aggressive targets designed to drive health impact. It is this high performance and innovative culture that has pushed LG to learn, adapt, and optimize its approaches in cases where targets aren’t achieved or when local circumstances change. Consequently, the organization and its impact on the lives of the most vulnerable and underprivileged groups has attracted incredible talent from a multiplicity of backgrounds, expertise, race, and cultures as it grows and expands its footprint.
The Role
To support the Kenya Digital Health Operations Office
Key Responsibilities
- Setup and support video conferencing systems during physical meetings at HQ and Offsite locations.
- Support with user access & control within LG Systems.
- Support with user onboarding and offboarding activities
- Liaison with the vendors delivering physical services to the Digital Transformation.
- Support HQ and Offsite Offices Network administration.
- Assist with the JIRA Help desk tool adoption and utilization for HQ staff. Analysis of frequent requests, trends and general usage of the tool. Championing usage of the tool.
- Support on the planned system security reviews.
- Support with troubleshooting of hardware issues on endpoints as well as coordinating with vendors for repair and replacements.
- Support with implementation of IT Policies and SOPs.
- Follow up on asset requests for new joiners/hires, setup and deployment
- Manage the Clean up of the Asset tracker and day to day updating of the system
- Day to day Management of the Endpoint Security Tools
Academic Qualifications & Work Experience
- Bachelor’s Degree in Computer Science and Information Technology or a related field.
- Professional Qualifications will be an added advantage
Competencies/Attributes
- Ability to work collaboratively with team members.
- Willingness to assist others and share knowledge.
- Ability to pay close attention to details when troubleshooting issues
- Willingness to take on new challenges and seek out opportunities to contribute
- Ability to document processes, procedures, and troubleshooting steps accurately.
To apply please submit your CV. The deadline for submissions is end of day 4th March 2025, East Africa Time. Applications will be reviewed on a rolling basis, with the potential for interviews to be called before the end of the submission period.
