Job Description
The role holder will be tasked to provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels.
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology, Computer Science, Electrical Engineering
Other qualification
Technology Certification i.e. ITIL, Cloud, Linux, Database would be an added advantage
xperience Required
Delivery Enablement
Technology
2-3 years
- Systems Development
- Digital Channels Support i.e. Card Switch, ATMs, Mobile and Online Banking
- Database Administration e.g. Oracle, MS SQL, MySQL
- Systems Analysis
Additional Information
Behavioral Competencies:
- Articulating Information
- Checking Details
- Developing Expertise
- Documenting Facts
- Following Procedures
Technical Competencies:
- IT Knowledge
- IT Risk Management
- IT Systems
- Promote Good Governance, Risk & Control
- Quality Assurance
