Delivery Operations – Lead Coordinator
Location: Artcaffé Coffee & Bakery Limited – Delivery & E-Commerce
Are You a Dynamic Leader Ready to Drive Seamless Delivery Operations?
At Artcaffe Coffee & Bakery, we’re passionate about delivering exceptional culinary experiences-whether in our restaurants, markets, or straight to our customers’ doors. As we expand our Delivery & E-Commerce operations, we’re looking for a Delivery Operations – Lead Coordinator to optimize and lead our delivery processes, ensuring speed, accuracy, and outstanding customer satisfaction.
Why Join Us?
- Impactful Role: Lead and refine delivery operations for one of Kenya’s most beloved food & beverage brands.
- Growth-Driven: Play a key role in hitting ambitious sales and efficiency targets (e.g., 10% revenue growth, 40K+ orders per quarter).
- Collaborative Culture: Work closely with store teams, e-commerce, and customer care to elevate our service standards.
Key Responsibilities:
- Oversee Delivery Excellence: Ensure 100% order accuracy, swift prep (10 mins), and end-to-end delivery within 35 mins.
- Train & Lead Teams: Develop SOPs, conduct branch training, and empower staff to exceed performance metrics.
- Bridge Operations & Customer Care: Resolve delivery issues same-day and maintain 4.6+ store ratings.
- Optimize Tech & Processes: Manage menu updates, pricing, and tablet systems to minimize disruptions.
- Drive Growth: Achieve quarterly targets (72M KES revenue, 12K new customers) through operational efficiency.
What We’re Looking For:
Leadership & Organization: Proven ability to lead teams, streamline processes, and manage multiple priorities.
Tech-Savvy: Proficiency in e-commerce platforms, Microsoft Office, and digital order management tools.
Customer-First Mindset: Passion for problem-solving and delivering top-tier service.
Industry Experience: Background in F&B, e-commerce, or logistics is a plus.
Performance Metrics You’ll Own:
- Sales: 10% quarterly growth in revenue & orders.
- Ops: Reduce missed/canceled orders by 50-80%.
- Customer Satisfaction: Maintain 4.6+ ratings and resolve issues within 24 hours.
Ready to Elevate Artcaffé’s Delivery Experience?
If you thrive in fast-paced environments and love turning operational challenges into successes, we want you!
Submit your resume and a cover letter to [email protected], with “Delivery Operations- Lead Coordinator” as the subject line.
Application Deadline: 1st May 2025
